{"id":1082402,"url":"https://alion.io/job/lightspeed-commerce-staff-site-reliability-expert","title":"Staff Site Reliability Engineer","company":{"id":5549,"name":"Lightspeed Commerce","domain":"lightspeedhq.com","url":"https://alion.io/company/lightspeedhq","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":17,"ghost_share":0,"stale_share":0.647,"repost_share":0.176,"time_to_fill_p50_days":36,"computed_at":"2026-11-09T06:03:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":198000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":926},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Amazon ECS","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"DynamoDB","optional":false},{"name":"Go","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Redis","optional":false},{"name":"Ruby","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-09-21T02:52:29Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-09T12:42:54Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Hi there! Thanks for stopping by\nAre you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!\nWe’re looking for a Staff Site Reliability Engineer to join our Platform team in Auckland. In this role, you’ll help shape how we build and operate reliable systems at scale, working across AWS infrastructure, platform engineering and software to make it easier for our product teams to build, ship and operate great products. You’ll have the autonomy to tackle complex problems, influence technical direction across teams and help us continuously improve the resilience, scalability and efficiency of our platform.\nWhat you’ll be doing:\nShape our approach to infrastructure reliability, developer experience and platform capabilities.\n\nDesign and maintain scalable, automated AWS infrastructure using Infrastructure as Code.\n\nBuild tools and platform services that help product engineers ship and operate independently.\n\nPartner with engineering teams to design resilient, secure and cost-effective systems.\n\nImprove engineering practices and delivery processes across distributed, cross-functional teams.\n\nChampion observability, high availability, incident management and disaster recovery.\n\nApply systems thinking to complex problems, lead incident response and drive lasting improvements.\n\nMentor engineers, influence reliability practices and participate in our on-call rotation.\n\nWhat you need to bring:\nStrong AWS experience operating highly available, scalable production systems.\n\nExperience in a SaaS or product-led environment, working cross-functionally and navigating change.\n\nStrong Infrastructure as Code experience with Terraform and configuration management tooling.\n\nExperience with Docker, Kubernetes, ECS and Linux systems.\n\nAbility to code in Python, Ruby or Go, alongside complex Shell scripting.\n\nExperience with observability, incident management, disaster recovery and security practices.\n\nExperience with datastores such as MySQL, PostgreSQL, Redis or DynamoDB, plus cloud cost optimisation.\n\nUnderstanding of Agile, continuous delivery and testing, with strong communication, judgement and prioritisation skills.\n\nWe know strong candidates don’t always tick every box. If you have strong AWS, infrastructure and engineering foundations and think your experience could translate well to this role, we’d still love to hear from you.\nBe a changemaker\nYou’ll enjoy:\nHigh autonomy and the freedom to work out the best way to solve complex technical problems.\n\nWorking across a broad range of infrastructure, reliability and platform challenges rather than being confined to one domain.\n\nJoining a highly skilled engineering team that values collaboration, knowledge sharing and different perspectives.\n\nThe opportunity to influence technical direction while continuing to grow your own expertise.\n\nHigh autonomy with a flexible, hybrid workplace model, allowing you to work remotely or from one of our modern offices.\n\nGenuine career growth opportunities within a company that's continuously expanding.\n\nMaking a meaningful impact by helping merchants grow their businesses through creating or improving products and addressing customer feedback.\n\nBeing part of a team large enough for growth yet agile enough for real impact.\n\nWorking on high-traffic products with a global user base.\n\nPlus benefits designed to keep you happy, healthy and fulfilled.\nLightspeed share scheme (we are all owners)\n\nUnlimited paid time off policy\n\nWork remotely from anywhere in the world for up to 60 days per year\n\nFlexible working policy\n\nHealth and wellness benefit of $500 per year\n\nMental health online platform and counselling & coaching services\n\nPaid leave and assistance for new parents\n\nPaid Volunteer day\n\nPremium cover if you sign up for health insurance with Southern Cross\n\nComplimentary breakfast and lunch options, along with fresh fruits, snacks, and beverages stocked in the office\n\nSecure, full-time parking facilities\n\nSubsidised public transportation to cover up to 75% of your commuting costs\n\nExciting events hosted regularly by our Auckland Culture Club\n\nBrand new office space located in Newmarket (Auckland)\n\nDog-friendly environment\n\nPlease note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.\nTo all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.\nLightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.\nWhere to from here?\nObviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page.\nLightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.\nWho we are:\nPowering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.\nFounded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.\nTo all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.\nLightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.\nWhere to from here?\nObviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.\nLightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.\nWho we are:\nPowering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.\nFounded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.\nLightspeed handles your information in accordance with our Applicant Privacy Statement.","description_format":"text","description_chars":8256,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Health insurance"],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","POS Systems","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-21T03:00:47Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.578,"p_room":0.44,"age_days":49,"expected_fill_days":36,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/lightspeed-commerce-staff-site-reliability-expert","json_url":"https://alion.io/job/lightspeed-commerce-staff-site-reliability-expert.json","meta":{"generated_at":"2026-11-09T17:38:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5549},"rest":"https://alion.io/mcp/rest/get_company?id=5549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flightspeed-commerce-staff-site-reliability-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flightspeed-commerce-staff-site-reliability-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flightspeed-commerce-staff-site-reliability-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lightspeed-commerce-staff-site-reliability-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flightspeed-commerce-staff-site-reliability-expert"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1082402}},{"tool":"search_jobs","arguments":{"company":"lightspeedhq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1082402},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}