{"id":4268892,"url":"https://alion.io/job/lightspeed-commerce-support-specialist","title":"Support Specialist","company":{"id":5549,"name":"Lightspeed Commerce","domain":"lightspeedhq.com","url":"https://alion.io/company/lightspeedhq","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":17,"ghost_share":0,"stale_share":0.706,"repost_share":0.176,"time_to_fill_p50_days":36,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tbilisi, Georgia"],"countries":["GE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T16:52:50Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T17:13:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Hi there! Thanks for stopping by\nAre you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!\nAs part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.\nWorking closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.\nWhat you’ll be doing:\nWorking with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM\n\nFlexibility on working days and shifts (weekends included)\n\nHave enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.\n\nUse consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution\n\nWork within our customer support platforms to document, track and resolve interactions\n\nAssist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member\n\nAdvocate and promote improvements to our products and services\n\nOperating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)\n\nWhat you’ll be bringing to the team:\nPrevious customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience\n\nExcellent verbal and written communication skills inEnglish\n\nBasic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows\n\nEven better if you have, but not necessary:\nExperience interacting with customers through Phone, Email, Ticketing and Live Chat platforms\n\nExperience or knowledge of the Hospitality industry\n\nExperience supporting a SaaS product\n\nExperience supporting an iOS application\n\nComputer networking experience or interest\n\nEven better if you have, but not necessary\nPassion in technology;\n\nWorking knowledge of Mac OS and basic knowledge of HTML/CSS;\n\nHospitality experience;\n\nGerman, Dutch or French written and verbal communication skills;\n\nWe know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!\nPlease make sure to apply with a CV in English.\n\nWhat’s in it for you:\nLightspeed equity scheme (we are all owners)\n\nHealth & Wellness Credit - expense up to 1300GEL per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health\n\nMental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform\n\nA medical insurance plan that covers dental care\n\nSupport to talk with external Russian speaking psychologists (up to 7 sessions/year)\n\nPeople Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year\n\nVariety of resources. We provide Apple MacBooks Pro for work.\n\nIn short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.\nTo all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.\nLightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.\nWhere to from here?\nObviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.\nLightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.\nWho we are:\nPowering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.\nFounded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.\nLightspeed handles your information in accordance with our Applicant Privacy Statement.","description_format":"text","description_chars":5579,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Gym membership","Health insurance"],"hiring_locations":[{"name":"Georgia","iso":"GE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","POS Systems","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-13T17:13:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-13T18:03:33Z"},"pay":null,"html_url":"https://alion.io/job/lightspeed-commerce-support-specialist","json_url":"https://alion.io/job/lightspeed-commerce-support-specialist.json","meta":{"generated_at":"2026-11-13T18:03:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36114,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5549},"rest":"https://alion.io/mcp/rest/get_company?id=5549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flightspeed-commerce-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flightspeed-commerce-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flightspeed-commerce-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lightspeed-commerce-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flightspeed-commerce-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4268892}},{"tool":"search_jobs","arguments":{"company":"lightspeedhq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4268892},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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