{"id":513696,"url":"https://alion.io/job/lightspeed-systems-account-manager","title":"Account Manager","company":{"id":58659,"name":"Lightspeed Systems","domain":"lightspeedsystems.com","url":"https://alion.io/company/lightspeed-systems","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":70000,"period":"year","method":"role_seniority_country_cell","sample_n":32},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-06-11T18:01:09Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-06T22:14:27Z","board_verified":true,"closed_at":null,"days_open":117,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":116},"description":"We're looking for an Account Manager to manage and grow relationships with a portfolio of schools, multi-academy trusts, and education customers across the UK and Ireland. This is an excellent opportunity for a commercially minded relationship-builder who enjoys helping customers succeed while driving retention and revenue growth.\nABOUT THE ROLE\nAs an Account Manager, you will be responsible for managing a portfolio of existing customers, driving renewals, and identifying opportunities to expand adoption of Lightspeed solutions.\nYou will build strong relationships with key stakeholders, conduct regular account reviews, and work closely with internal teams to ensure customers receive exceptional service and value from their investment.\nThis role is ideal for someone with experience in account management, customer success, renewals, or sales who wants to grow their career in a fast-paced EdTech environment.\nKey Responsibilities\nManage a portfolio of schools, trusts, and education customers across the UK and Ireland.\nServe as the primary point of contact for assigned accounts.\nBuild relationships with school leaders, IT teams, safeguarding professionals, and operational stakeholders. Lead customer renewal conversations and achieve retention targets.\nIdentify cross-sell and upsell opportunities across the Lightspeed portfolio.\nConduct regular account reviews to ensure customer satisfaction and adoption.\nMonitor account health and proactively address risks to retention.\nPartner with Customer Success, Support, Product, and Sales teams to resolve customer issues and improve outcomes.\nMaintain accurate customer records, forecasts, opportunities, and activities within Salesforce.\nStay informed on trends and developments within the UK education market.\nShare customer feedback and insights with Product and Marketing teams.\nABOUT YOU\nBachelor's degree (preferred)\n2+ years of experience in account management, customer success, renewals, or B2B sales.\nExperience managing customer relationships and driving retention.\nStrong communication and relationship-building skills.\nAbility to manage multiple accounts and priorities effectively.\nExperience using CRM platforms such as Salesforce.\nStrong organizational skills and attention to detail.\nComfortable working independently in a remote environment.\nExperience working in SaaS, technology, or EdTech.\nFamiliarity with UK schools, academies, or multi-academy trusts.\nExperience managing renewal and expansion opportunities.\nKnowledge of safeguarding, digital learning, or education technology solutions.\nABOUT US \nWith more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com. \nWe love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing-at work and beyond. Offerings vary by country.\nABOUT OUR ATX HQ \nIf your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done - and a whole lot more. \n15,000 sq. ft. of open work area, offices, and huddle rooms \nSnacks galore and a private chef serving up lunch Tuesday through Thursday every week \nA state-of-the-art fitness center (with outfitted locker rooms)\nPhysical therapist onsite regularly \nIndoor and outdoor casual collaboration spots \nPet-friendly office environment \nA golf simulator, go-carts, shuffleboard, corn hole, and MORE fun \nAll within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?) \nLightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.","description_format":"text","description_chars":4722,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-07T16:54:23Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.653,"p_room":0.36,"age_days":116,"expected_fill_days":74,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/lightspeed-systems-account-manager","json_url":"https://alion.io/job/lightspeed-systems-account-manager.json","meta":{"generated_at":"2026-10-06T23:17:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4483,"day_limit":5000,"remaining_today":517,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58659},"rest":"https://alion.io/mcp/rest/get_company?id=58659"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flightspeed-systems-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flightspeed-systems-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flightspeed-systems-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lightspeed-systems-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flightspeed-systems-account-manager"}]}