Renewal Specialist

Does the idea of delivering exceptional client service and building lasting relationships motivate you? We’re seeking a Customer Success Renewal Specialist to join our growing team!

Lightspeed Systems has developed solutions that help K-12 IT departments keep technology safe, secure, and easy to manage. As our Renewal Specialist, you will manage ongoing customer relationships with a focus on renewals, account updates, and licensing changes. Your work will directly support our annual retention goals while ensuring schools receive consistent, high-quality service.

ABOUT THE ROLE

The following are the essential functions of the position. This list is not exhaustive and may be supplemented as necessary. 

• Manage resellers and clients within an assigned account 
• Manage the renewal lifecycle, from quoting, internal approvals, through to ensuring the order is processed correctly
• Assist with opportunity management and opportunity corrections
• Proactively reach out to customers a minimum of 90 days prior to renewal date
• Resolve issues related to order processing, and license expirations.
• Maintain accurate and up-to-date data in CRM such as customer licensing, contact details, forecasting, correct pricing, and special agreements.
• Assist clients with requests related to licensing, renewal maintenance, and invoicing. 
• Follow defined mitigation processes working collaboratively across the organization to retain business  
• Foster relationships with your client base
• Perform additional duties and projects as assigned  

ABOUT YOU

The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job. 

• 1-2 years client service experience; Four-year degree and account management experience preferred 
• Pleasant disposition with a client service focus 
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment 
• Excellent organizational and problem-solving skills, detail-oriented, self-motivated, resourceful, and reliable 
• Ability to quickly establish rapport and build relationships
• Exceptionally strong communication skills. You must possess the ability to communicate well both internally and externally
• Ability to read situations and people and react accordingly
• Proven ability to meet deadlines and deliver results in a timely manner
• Proficient in Microsoft Office Suite
• Experience with Salesforce preferred
• Experience in SaaS industry preferred
• Expected comp for this position is 60-65k. 

ABOUT US  

With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com. 

We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing-at work and beyond. Offerings vary by country.

ABOUT OUR ATX HQ  

If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done - and a whole lot more. 

• 15,000 sq. ft. of open work area, offices, and huddle rooms 
• Snacks galore and a private chef serving up lunch Tuesday through Thursday every week 
• A state-of-the-art fitness center (with outfitted locker rooms)
• Physical therapist onsite regularly 
• Indoor and outdoor casual collaboration spots 
• Pet-friendly office environment 
• A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun 

All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?) 

Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.