{"id":513688,"url":"https://alion.io/job/lightspeed-systems-technical-support-specialist","title":"Technical Support Specialist","company":{"id":58659,"name":"Lightspeed Systems","domain":"lightspeedsystems.com","url":"https://alion.io/company/lightspeed-systems","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":100,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":126000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-04T21:08:02Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-27T15:56:08Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":52},"description":"Do you consider yourself as someone with excellent customer service skills? Do you possess the super hero ability to effectively explain, using your amazing communications skills, technology in non-technical terms? Lightspeed Systems is looking to hire a Technical Support Specialist to join our Customer Service organization. Based from our South Austin office (near 290 and Fitzhugh Rd), you'll be responsible for troubleshooting and supporting end users on a variety of issues in our mission to keep kids safe in school. \nABOUT THE JOB:\nAs a Technical Support Specialist, you will provide front-line technical support across Lightspeed’s product suite. You’ll work directly with customers to diagnose issues, guide product configuration, and collaborate with Product and Engineering teams to resolve complex challenges. \nThis role combines technical troubleshooting, customer service, and cross-functional collaboration in a fast-paced SaaS environment. \nAbout the Role \nProvide technical support to customers through phone, email, chat, and other support channels.\nTroubleshoot software, device, networking, and configuration-related issues across Lightspeed products.\nCommunicate proactively with customers regarding issue status, solutions, and best practices.\nAssist customers with product setup, configuration, integrations, and ongoing usage.\nDocument, prioritize, and escalate product issues when necessary.\nMonitor support queues and ensure timely resolution of customer requests in accordance with service level agreements.\nCollaborate with Product and Engineering teams to identify trends, recurring issues, and product improvement opportunities.\nMaintain accurate case documentation and troubleshooting records.\nTest and validate fixes, configurations, and product updates as needed.\nStay current on Lightspeed products, operating systems, networking concepts, and industry technologies.\nContribute to knowledge base articles and internal documentation.\nSupport team initiatives and additional projects as assigned. \nABOUT YOU:\nBachelor’s degree in information technology, Computer Science, or a related field. \n6+ months of technical support, help desk, or customer support experience. \nStrong troubleshooting and problem-solving skills. \nFamiliarity with Windows and macOS operating systems. \nStrong written and verbal communication skills with the ability to explain technical concepts to non-technical users. \nExcellent organizational skills and attention to detail. \nCustomer-first mindset with a passion for delivering exceptional service. \nAbility to prioritize and manage multiple tasks in a fast-paced environment. \nTeam-oriented with a collaborative approach to problem solving. \nAPPLICATION REQUIREMENTS INCLUDE: \nThis position requires current, permanent authorization to work in the United States. We are unable to sponsor or support visa sponsorship now or at any point in the future, including transfers or extensions of existing sponsorship.\nWe require all qualified applicants, as part of the application process, to complete a set of assessments. Please watch for a link in the next few days, following the submission of your completed application. \nABOUT US \nWith more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com. \nWe love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing-at work and beyond. Offerings vary by country.\nABOUT OUR ATX HQ \nIf your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done - and a whole lot more. \n15,000 sq. ft. of open work area, offices, and huddle rooms \nSnacks galore and a private chef serving up lunch Tuesday through Thursday every week \nA state-of-the-art fitness center (with outfitted locker rooms)\nPhysical therapist onsite regularly \nIndoor and outdoor casual collaboration spots \nPet-friendly office environment \nA golf simulator, go-carts, shuffleboard, corn hole, and MORE fun \nAll within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?) \nLightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.","description_format":"text","description_chars":5330,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms"],"lifecycle":[{"event":"open","at":"2026-09-07T16:54:23Z"},{"event":"close","at":"2026-09-21T17:34:34Z"},{"event":"reopen","at":"2026-09-25T01:14:41Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.815,"p_room":0.9,"age_days":52,"expected_fill_days":100,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/lightspeed-systems-technical-support-specialist","json_url":"https://alion.io/job/lightspeed-systems-technical-support-specialist.json","meta":{"generated_at":"2026-10-27T18:44:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8956,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58659},"rest":"https://alion.io/mcp/rest/get_company?id=58659"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flightspeed-systems-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flightspeed-systems-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flightspeed-systems-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lightspeed-systems-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flightspeed-systems-technical-support-specialist"}]}