JUNIOR IT HULP TEGNIKUS / JUNIOR IT SUPPORT TECHNICIAN

VAKATURE: JUNIOR IT HULP TEGNIKUS

Ligging: Pretoria / Johannesburg (Verskeie persele)

Salaris: R7,000 - R12,000 per maand (Afhangende van ondervinding)

Diensaanvaarding: In oorleg met suksesvolle kandidaat

Ons is op soek na 'n energieke en leergierige Junior IT Hulp Tegnikus om ons kliënte by te staan. Hierdie is die ideale geleentheid vir 'n passievolle tegnoloog wat sy/haar loopbaan in die IT-bedryf wil vestig en praktiese ondervinding wil opdoen onder leiding van 'n ervare span.

Sleutel Verantwoordelikhede

• Eerstevlak Ondersteuning: Hantering en vinnige eskalering van basiese hulptoonbank-kaartjies (Remote & On-site).

• Hardeware & Sagteware Ondersteuning: Foutsporing, skoonmaak en basiese herstelwerk aan rekenaars, skootrekenaars en randtoerusting (drukkers, skerms).

• Sagteware-installasies: Installeer en opstel van bedryfstelsels en standaard toepassings.

• Netwerk-instandhouding: Bystand met die lê van netwerkkabels (CAT6) en basiese konnektiwiteitsfoute.

• Kliëntediens: Professionele interaksie met kliënte op perseel en telefonies.

Kritiese Vereistes

• Taalvaardigheid: Vlot in Afrikaans en Engels (Lees, Praat en Skryf).

• Kwalifikasies: Graad 12 (Matriek). 'n IT-sertifisering (A+, N+ of soortgelyk) sal sterk in jou guns tel.

• Ondervinding: 0 tot 2 jaar praktiese ondervinding in 'n soortgelyke IT-ondersteuningsomgewing.

• Logistiek: Geldige Kode 08-bestuurslisensie en eie betroubare vervoer (Verpligtend vir perselebesoeke).

Tegniese Ondervinding (Verpligtend op basiese vlak):

• Kennis van rekenaar- en skootrekenaar-hardewarekomponente.

• Installasie en foute van Microsoft Bedryfstelsels (Win 10, 11) en Microsoft 365 / Office toepassings.

• Basiese begrip van netwerke (hoe IP-adresse en Wi-Fi werk).

• Kennis van wolk-toepassings (Dropbox, Google Drive, OneDrive).

Personlike Eienskappe

• Passievol oor tegnologie en gretig om te leer.

• Eerlik, betroubaar en stiptelik.

• Goeie menseverhoudings en kommunikasievaardighede.

Werksure & Voordele

• Werksweek: Maandae - Vrydae (08h00 - 17h00).

• Bystand: Rotasie-bystandstelsel (insluitend geskeduleerde Saterdae indien nodig).

• Verlof: Volgens die Wet op Basiese Diensvoorwaardes.

VACANCY: JUNIOR IT SUPPORT TECHNICIAN

Location: Pretoria / Johannesburg (Multiple sites)

Salary: R7,000 - R12,000 per month (Depending on experience)

Commencement Date: In consultation with the successful candidate

We are seeking an energetic and eager-to-learn Junior IT Support Technician to assist our clients. This is the ideal opportunity for a passionate tech enthusiast looking to kickstart their career in the IT industry and gain hands-on experience under the guidance of an experienced team.

Key Responsibilities

• First-Line Support: Logging, attending to, and escalating basic Help Desk tickets (Remote & On-site).

• Hardware & Software Support: Troubleshooting, cleaning, and basic repairs of PCs, laptops, and peripherals (printers, screens).

• Software Installations: Installing and configuring operating systems and standard applications.

• Network Maintenance: Assisting with network cabling installations (CAT6) and basic connectivity troubleshooting.

• Customer Service: Professional interaction with clients on-site and telephonically.

Critical Requirements

• Language: Fluent in English and Afrikaans (Read, Speak, and Write).

• Qualifications: Grade 12 (Matric). An IT certification (A+, N+, or similar) will be highly advantageous.

• Experience: 0 to 2 years of practical experience in a similar IT support environment.

• Logistics: Valid Code 08 Driver’s license and own reliable transport (Mandatory for site visits).

Technical Knowledge (Mandatory at a basic level):

• Knowledge of PC and laptop hardware components.

• Installation and troubleshooting of Microsoft Operating Systems (Win 10, 11) and Microsoft 365 / Office applications.

• Basic understanding of networking (how IP addresses and Wi-Fi function).

• Familiarity with cloud storage applications (Dropbox, Google Drive, OneDrive).

Personal Attributes

• Passionate about technology and eager to learn.

• Honest, reliable, and punctual.

• Good interpersonal and communication skills.

Working Hours & Benefits

• Working Week: Mondays - Fridays (08h00 - 17h00).

• Standby: Rotational standby system (including scheduled Saturdays if required).

• Leave: In accordance with the Basic Conditions of Employment Act.