{"id":3932875,"url":"https://alion.io/job/liine-customer-success-manager","title":"Customer Success Manager","company":{"id":4473033,"name":"Liine","domain":"liine.com","url":"https://alion.io/company/liine","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-14T20:43:28Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-10T21:37:18Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Job Overview\nLiine is a high-growth software startup based in downtown Raleigh, NC. Our AI-powered platform blends call tracking, marketing analytics and ad optimization into one category-creating product that helps healthcare practices accelerate new patient growth. With over $10M in ARR and winner of the 2026 Triangle Business Journal's 50 Best Places to Work, we are on our way to making Liine a core component of every healthcare practice's technology stack.\nMore about Liine (click links to view)\nRead our case studies\nRead our customer reviews\n19 Raleigh Startups Making the City a Top Tech Destination\nLiine named as a Call Recording FrontRunner by SoftwareAdvice\nLiine named to Capterra's Shortlist for Call Recording\nLiine named an AI \"Category Leader\" by GetApp\nLiine Glassdoor Reviews\nRole Overview\nWe are hiring a Customer Success Manager (or Senior Customer Success Manager depending on experience level) to join our growing team. This role is the tip of the spear of Liine’s post-sale strategy. The core responsibility is to drive customer adoption of Liine's product, making it the new foundation for how our customers evaluate marketing performance and optimization. When done correctly, Liine can be the single most impactful piece of marketing tech used by our customers. The Customer Success Manager requires a rare blend of strategic thinking, excellent communication, and surgical execution.\nThis is a hybrid role. We work from our downtown Raleigh office on Mondays, Wednesdays and Fridays, with the option to work remotely on Tuesdays and Thursdays.\nResponsibilities\nAct as your assigned customers’ primary point of contact and advocate at Liine\n\nBuild strong relationships with customers (primarily CMOs and VPs of Marketing), industry partners, and other referral sources\n\nWork with the Sales, Implementation, and Support teams to make sure the setup of the account addresses the stated needs of the customer\n\nEnsure customers realize the full value of Liine within their first 90 days on the platform\n\nHelp customers and their marketing agency partners understand how best to utilize Liine to achieve maximum ROI\n\nBe a team player with a growth mindset\n\nQualifications\n1-10 years of customer success or consulting experience (we are open to entry-level candidates and recent graduates who show exceptional potential)\n\nComfort with quickly learning a technical product and applying that knowledge to customer success conversations\n\nAbility to translate technical concepts into clear and concise communication with customers\n\nLevel-headed with a strong sense of empathy and a talent for active listening\n\nHighly motivated with a positive, can-do attitude\n\nVery strong attention to detail\n\nReady to thrive in a fast-paced, entrepreneurial environment\n\nPerks and benefits include:\nCompetitive base salary\n\nGenerous equity package\n\n4% 401K contribution match\n\nHealth, dental and vision insurance\n\nShort and long-term disability insurance\n\nUnlimited PTO","description_format":"text","description_chars":2975,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United 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