{"id":2338413,"url":"https://alion.io/job/lilly-pulitzer-customer-service-representative","title":"Customer Service Representative","company":{"id":2532530,"name":"Lilly Pulitzer","domain":"lillypulitzer.com","url":"https://alion.io/company/lillypulitzer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["King of Prussia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-13T20:49:18Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Lilly Pulitzer\nJob Type:\nRegularBrand Strategy\nOur Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. \nOur Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”. \nOur Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.\nJob Description\nThe Customer Service Representative has the primary responsibility of enhancing the experience of the Lilly Pulitzer® consumer who contacts us through the call center. This is inclusive of Ecommerce, Retail, Wholesale, and Internal consumers. Other responsibilities include delighting and appeasing the customer,representingthe brand effectively to consumers, and providing an experience that is consistent with our Sunshine Service guidelines and expectations. The primary points of interaction with consumers will be through phone, email, live chat, and social channels.\nThe Customer Experience team members are challenged daily and expected to be exceptionally solution-oriented, innovative, and determined. The Customer Service Representative is a key member of our Direct-to-Consumer team.\nThe Customer Service Representative has three primaryobjectives:\nProvide exceptional, solution-oriented, and personalized customer experience that is consistent with our Sunshine Service Guidelines and expectations. These communications will be through phone,emailand live chat communication and will result in increasedspendlevels and high retention.\nPlay a key role in finding solutions for escalated scenarios and resolving open issues.\nProvide overall support for the Customer Service team during peak seasons and online sale events.\nA day in the life…\nHandle all customer inquiries and complaints via phone, email, and live chat promptly, accurately, and efficiently.\n\nDocument and update consumer records based on interactions.\n\nMaintain a knowledge base of the evolving LP brand.\n\nListen and respond appropriately while placing online and/or telephone orders.\n\nService and process e-commerce exchanges.\n\nProcess manual returns and exchanges resulting from Retail purchases.\n\nLocate items and complete the sale for Consumers.\n\nResponds to irate callers in a courteous, professional manner.\n\nPerforms other duties as assigned or required bysupervisor.\n\nAdheres to attendance guidelines to ensure successful contribution toteam’sgoals and performance.\n\nFlexible and willing to help work on department initiatives as needed.\n\nMeet or exceed all CSR goals.\n\nMaintain department productivity levels for customer satisfaction.\n\nUse creative problem-solving skills in questionable service requests to increase retention.\n\nHandle large call volumes whilemaintainfocus on the customer at hand.\n\nTroubleshoot billing questions within PayPal, CyberSource,Afterpay, andKlarna .\n\nCommunicate with Retail Stores to reiterate policies for consumer satisfaction purposes.\n\nWork closely with our Signature Store owners, which are privately owned stores thatrepresentour brand.\n\nAbility to work Mon-Fri 9AM -5:30PM in our home office location, 1-2 Saturdays a month arerequired. (Note Hours of operation are subjected to change during peak seasons and holidays).\n\nAdditionalresponsibilities include:\nProvide phone support during peak seasons, as well as during the onlinesalein August and January each year.\n\nResponsible for self-education of the product seasonal line and will need to know multiple seasons that correlate to both E-Commerce and Retail product.\n\nQualifications for the Position\n2 or 4-year degree in communications, retail merchandising, general studies, or other closely relatedsubject;Bachelor’sdegree preferred.\n\n1-3years’previouscustomer service/ call center environment.\n\n1-3 years’previousSales,or retail experience\n\nExcellent interpersonal and motivational skills, innovative and self-starter.\n\nPositive attitude and an engaging businesslike approach.\n\nAbility to respond clearly and professionally either verbally or in writing to inquiries or complaints from customers.\n\nExcellent attention to detail, and organizational skills.\n\nAbility to perform a high volume of transactions accurately with limited supervision.\n\nProficiencyin using personal computers, includingproficiencyin Microsoft Windows, Word, Excel, and Power Point.\n\nAbility to master the EREG POS system, along with any new POS systems that are implemented.\n\nAbilityto understand data flows and understand how stock levels and product dataiscaptured and populated on the website.\n\nAbility to work comfortably and productively in all MS Office Applications\n\nPleasant, friendly, and engaging speaking voice\n\nExceptional “solution-oriented” nature\n\nComfort in dealing withnew technologyand systems.\n\nAbility to multi-task while managing time.\n\nDemonstrated ability to work in a fast-paced environment.\n\nOur Core Values: The Lilly Way. Rooted in our bold, original, and inclusive brand outlook, these principles define how we dothingsThe Lilly Way.\nWe take pride in the pursuit of excellence\n\nWe create our own path\n\nWe become stronger together\n\nWeoperatewith integrity\n\nWe make the world a brighter place\n\nWe continuously improve\n\nWe have fun in the process\n\nDoing Our Part\nAs acompanywe commit to corporate social responsibility. We believe in doing the right thing for our people, the places we work, and our planet. Webelieve in a respectful and inclusive workplace.We recognize the importance of serving the communities where our employees work and live.We arecognizantof the impact that our operations can have on the environment and actively explore and pursueenvironmentally-friendlyprocesses throughout our business. This position is expected to contribute to the advancement of these principles.\nA Little More to Know…\nThis position is classified asfull-time, hourly, non-exempt position. This position is eligible for overtime and standard company benefits.\n\nThis position is based inourof King of Prussia,Pennsylvania, home office.\n\nThis position requires adherence to defined break times, given the nature ofoperatingthe 1-888-PB-LILLY number.\n\nGiven the seasonality of the business, this position may require flexible,additionalworking hours during peak periods. There will also be blackout periods for vacation timedeterminedby the Customer Service Supervisor and the Retail Operations Manager\n\nThis position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.\n\nThis position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.\n\nThis position is reviewed annually.\n\nLilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.\nLilly Pulitzer participates in E-Verify. Details inEnglish and Spanish. Right to Work Statement inEnglish and Spanish.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610-878-5550.\nU.S. EEOC: Know Your Rights\nPlease click here to review our Applicant Privacy Policy.","description_format":"text","description_chars":7583,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Loyalty Programs","Fan Engagement"],"lifecycle":[{"event":"open","at":"2026-10-12T10:48:16Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.364,"p_room":0.28,"age_days":35,"expected_fill_days":17,"reasons":["conf:9","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/lilly-pulitzer-customer-service-representative","json_url":"https://alion.io/job/lilly-pulitzer-customer-service-representative.json","meta":{"generated_at":"2026-10-14T14:17:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17537,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2532530},"rest":"https://alion.io/mcp/rest/get_company?id=2532530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flilly-pulitzer-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flilly-pulitzer-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flilly-pulitzer-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lilly-pulitzer-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flilly-pulitzer-customer-service-representative"}]}