{"id":2338425,"url":"https://alion.io/job/lilly-pulitzer-senior-salesforce-technical-architect","title":"Senior Salesforce Technical Architect","company":{"id":2532530,"name":"Lilly Pulitzer","domain":"lillypulitzer.com","url":"https://alion.io/company/lillypulitzer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":43,"ghost_share":0,"stale_share":0.233,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["King of Prussia, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":111},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Apex","optional":false},{"name":"MuleSoft","optional":false},{"name":"Rest API","optional":false},{"name":"Snowflake","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"Outlook","optional":true},{"name":"Salesforce Data Cloud","optional":true}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-25T09:42:50Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Lilly Pulitzer\nJob Type:\nRegularBrand Strategy\nOur Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. \nOur Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”. \nOur Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.\nJob Description\nAbout the Position\nThe Senior Salesforce Technical Architect - Marketing Cloud, Service & Loyalty is a hands-on, cross-cloud technical leader responsible for the architecture, stability, security, and supportability of Lilly Pulitzer's Salesforce ecosystem. This role owns the end-to-end technical design across Salesforce Marketing Cloud Engagement and Salesforce Core, including Service Cloud, Loyalty Management,Agentforceand Voice capabilities, Data Cloud/Data 360, and integrations with MuleSoft, commerce, point-of-sale, Snowflake, and other enterprise systems. The architect combines strategic architecture with hands-on delivery, production support, break-fix troubleshooting, release review, and ongoing platform improvements. The role serves as the in-house Salesforce subject matter expert, mentors internal team members, andmaintainsinternal ownership and oversight of work delivered by outside partners. Success is reflected in faster issue resolution, more stable and supportable solutions, stronger documentation, fewer recurring failures, and increased independence of the internal Salesforce team.\nA day inthe life...\nCross-Cloud Architecture\nOwn the end-to-end technical architecture across Salesforce Marketing Cloud Engagement and Salesforce Core, ensuring solutions work cohesively across Marketing Cloud, Service Cloud, Loyalty Management,Agentforce, Salesforce Voice, Data Cloud/Data 360, and connected systems.\n\nDefine how customer, order, service, loyalty, consent, and marketing data move among Salesforce and MuleSoft, commerce, point-of-sale, Snowflake, and other enterprise systems.\n\nMaintain current architecture diagrams, system and data flows,integrationinventories, technical standards, support procedures, and solution documentation.\n\nIdentifytechnical debt, platform risks, security concerns, and opportunities to simplify or improve the environment; ensure solutions are scalable, secure, resilient, and supportable.\n\nSalesforce Marketing Cloud Engagement\nProvide hands-on technical leadership for Journey Builder, Automation Studio, Contact Builder, Email Studio, Mobile Studio and SMS, Data Extensions, subscriber data, SQL, segmentation, and triggered or transactional communications.\n\nDesign and support Marketing Cloud Connect, APIs, SFTP and file transfers, imports and exports, and contact-key and subscriber-key strategies.\n\nGuideconsent, subscription, preference-management, data-retention, archival, and contact-count practices.\n\nTroubleshoot journeys, automations, data movement, and integrations, and ensure data entering Marketing Cloud is complete,accurate,timely, and connected to the correct Salesforce customer records.\n\nSalesforce Platform and Service Cloud\nProvide architecture and hands-on support for Salesforce Core CRM, Service Cloud, case management, Omni-Channel routing, messaging, chat, SMS, Knowledge, and Flow and process automation.\n\nSupport customer, contact, account, order, and interaction data, along with security, roles, permission sets, sharing, and access controls.\n\nReview, configure, or support Apex, Lightning components, APIs, custom development, and production troubleshooting, includingAgentforcecapabilities used by customer-service teams.\n\nEnsure customer-service representatives have reliable access to the customer, order, loyalty, andinteractioninformation needed to support customers.\n\nLoyalty Management\nProvide technical leadership for loyalty programs and memberships, enrollment and account relationships,tiersand tier assessments, qualifying and non-qualifying currencies,pointsearning and redemption, and member benefits.\n\nSupport promotions and loyalty rules, rewards, vouchers, coupons, offers, and transaction journals.\n\nSupport birthday, anniversary,annual-gift, surprise-offer, and other event-driven processes, including integrations with commerce, point-of-sale, Marketing Cloud, and customer service.\n\nMonitor loyalty data reconciliation and lead production support when loyalty activity does not process correctly across stores, ecommerce, customer service, Marketing Cloud, or Salesforce.\n\nAgentforceand Voice\nProvide architecture and technical support forAgentforcefor Service,AgentforceVoice, Salesforce Voice, and related telephony integrations.\n\nSupport contact-center routing and agent workflows, voice transcription and call records, Omni-Channel integration, agent-assist capabilities, knowledge recommendations, automated and AI-supported interactions, and escalation to live agents.\n\nEstablish monitoring and troubleshooting practices that keep voice and AI-enabled service capabilities reliable and supportable.\n\nIntegrations and Production Support\nOwn and support integrations between Salesforce and external systems using MuleSoft, REST and SOAP APIs, platform events, scheduled and batch jobs, SFTP processes, and middleware connections.\n\nQuicklydeterminewhether an issue originates in Salesforce, Marketing Cloud, MuleSoft, commerce, point-of-sale, Snowflake, or another connected system.\n\nLead the technical response when an integration failure affects customer service, loyalty, marketing, or core customer data; review logs, integration errors, failed automations, API activity, and data-processing results.\n\nDefine monitoring, alerting, error-handling, and recovery standards, and coordinate with internal teams and outside partners until production issues are resolved.\n\nParticipate in an appropriateproduction-supportand escalation rotation.\n\nMaintain platform stability through break-fix work, integration changes, release reviews, security and API updates, and ongoing technical improvements, even when major new development is limited.\n\nHands-On Technical Delivery\nConfigure and prototype Salesforce solutions and build ormodifyFlows, automations, data mappings, SQL queries, and integrations when needed.\n\nReview Apex, Lightning components, Marketing Cloud scripts, APIs, and vendor-delivered code and configurations.\n\nCreate proofs of concept for complex or high-risk solutions and support testing, release planning, deployment, and post-production validation.\n\nReview technical designs before development begins, step directly into delivery or troubleshooting when senior technical support isneeded, andkeep technical documentation current.\n\nTechnical Leadership and Team Development\nServe as the in-house Salesforce subject matter expert andprovideday-to-day guidance to Salesforce administrators, developers, analysts, product owners, and technology partners.\n\nMentor internal team members whoare developingskills across Salesforce Core and Marketing Cloud; pair with them during troubleshooting, configuration, development, and solution design.\n\nExplain technical concepts inclear languageand collaborate effectively with business partners, developers, administrators, vendors, and technology leadership.\n\nEstablish Salesforce development, configuration, integration, security, and documentation standards and conduct architecture, design, and code reviews.\n\nBuild andretainenough internal knowledge to reduce long-term dependence on outside consulting partners for routine architecture, troubleshooting, and production support.\n\nQualifications for the Position\nRequired Qualifications\nA four-year college degree isrequired, preferably in Computer Science, Information Systems, Software Engineering, or a related field.\n\nEight or more years of Salesforce platform experience, including at leasttwoyears serving as a Salesforce Architect, Technical Lead, or equivalent senior technical role.\n\nHands-on experience with both Salesforce Marketing Cloud Engagement and Salesforce Core, with strong experience in Service Cloud andcustomer-serviceprocesses.\n\nExperience designing, building, and supporting enterprise Salesforce integrations, including MuleSoft or a comparable enterprise integration platform.\n\nHands-on experience with Journey Builder, Automation Studio, Contact Builder, Data Extensions, SQL, Marketing Cloud APIs, and marketing data and automation troubleshooting.\n\nExperience with Salesforce data models, Flow, Apex, APIs, security,permissioning, sharing, and platform configuration.\n\nDemonstrated ability to troubleshoot production issues across multiple Salesforce products and external systems.\n\nStrong understanding of REST and SOAP APIs, event-driven integrations, batch processing, middleware, and file-based integrations.\n\nExperience with source control, release management, testing, deployment, and post-production validation practices for Salesforce.\n\nAbility to balance long-term architectural direction with immediateproduction-supportand break-fix needs.\n\nAbility to quicklylearna complex existing environment, work through incomplete documentation, and independentlydeterminehow configurations, integrations, and data flowsoperate.\n\nAbility to work directly with business partners, developers, administrators, vendors, and technology leadership, supported by strong written and verbal communication skills.\n\nPreferred Qualifications\nExperience working in an environment with multiple Salesforce implementation partners or system integrators.\n\nExperience in retail, consumer products, ecommerce, oranotherloyalty-driven business.\n\nExperience withAgentforce,AgentforceVoice, Salesforce Voice, Service Cloud Voice, or relatedcustomer-serviceAI and telephony capabilities.\n\nExperience with Salesforce Data Cloud/Data 360 andcustomer-dataactivation across Salesforce products.\n\nExperiencewith data flows from Salesforce core toecommerce, point-of-sale, ERP, Snowflake, customer-data platforms, or other enterprise systems.\n\nExperience with Salesforce Loyalty Management, including loyalty data models, rules, currencies, tiers, promotions, rewards, transaction journals, integrations, and reconciliation.\n\nExperience supporting customer engagement across email, SMS, chat, voice, and other channels.\n\nExperience mentoring Salesforce administrators, developers, or other team members who are building cross-cloud technical skills.\n\nPreferred(but notrequired)Salesforce Certifications\nSalesforce Certified Application Architect and/or Salesforce Certified System Architect.\n\nSalesforce Certified Platform Integration Architect and Salesforce Certified Service Cloud Consultant.\n\nSalesforce Certified Marketing Cloud Engagement Consultant and/or Marketing Cloud Engagement Developer.\n\nA Salesforce Certified Technical Architect credential is valuable but is notrequired.\n\nOur Core Values: The Lilly Way.Rooted in our bold, original, and inclusive brand outlook, these principles define how we dothingsThe Lilly Way.\nWe take pride in the pursuit of excellence\n\nWe create our own path\n\nWe become stronger together\n\nWeoperatewith integrity\n\nWe make the world a brighter place\n\nWe continuously improve\n\nWe have fun in the process\n\nDoing Our Part\nAs acompanywe commit to corporate social responsibility. We believe in doing the right thing for our people, the places we work, and our planet. We believe in a respectful and inclusive workplace. We recognize the importance of serving the communities where our employees work and live. We arecognizantof the impact that our operations can have on the environment and actively explore and pursueenvironmentally-friendlyprocesses throughout our business. This position is expected to contribute to the advancement of these principles.\nA Little More to Know...\nThis position is classified as full-time salaried; it is exempt and is not eligible for overtime. This position is eligible for standard company benefits.\n\nThis position is remote based, with some travelrequiredto our home office in King of Prussia, Pennsylvania. Travel needs will bedeterminedby the supervisor.\n\nGi...","description_format":"text","description_chars":13388,"description_truncated":true,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Gift Cards & Loyalty Programs","Loyalty Programs","Fan Engagement"],"lifecycle":[{"event":"open","at":"2026-10-12T10:48:16Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.645,"p_room":0.6,"age_days":67,"expected_fill_days":69,"reasons":["conf:20","win:late","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/lilly-pulitzer-senior-salesforce-technical-architect","json_url":"https://alion.io/job/lilly-pulitzer-senior-salesforce-technical-architect.json","meta":{"generated_at":"2026-10-26T12:54:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17843,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2532530},"rest":"https://alion.io/mcp/rest/get_company?id=2532530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flilly-pulitzer-senior-salesforce-technical-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flilly-pulitzer-senior-salesforce-technical-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flilly-pulitzer-senior-salesforce-technical-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lilly-pulitzer-senior-salesforce-technical-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flilly-pulitzer-senior-salesforce-technical-architect"}]}