{"id":4212831,"url":"https://alion.io/job/limbic-technical-implementation-manager","title":"Technical Implementation Manager","company":{"id":4860,"name":"Limbic","domain":"limbic.ai","url":"https://alion.io/company/limbic","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"FHIR","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-12T18:47:33Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T01:39:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Limbic\nLimbic is the leading clinical AI company for mental healthcare and the world's largest deployment of patient-facing mental health AI. Our technology has supported over half a million patients across the UK and US, helping health systems deliver higher-quality, more accessible, and more efficient care.\nWe regulated the first AI diagnostic model for adult mental health as a Class IIa medical device. We've published in top-tier journals, won major awards, and advise governments and regulators globally on AI safety, medical devices, and the future of clinical agentic systems.\nFor a Customer Success professional, this means joining a team at the forefront of transforming behavioral-health access - where your relationships, insights, and execution directly influence how health systems adopt AI, improve workflows, and unlock measurable value for patients and clinicians.\nAbout the Role\nLimbic is looking for a Technical Implementation Manager to lead the onboarding and go-live process for new health system, payer, and payvider partners. You'll be the primary point of contact from contract signature through launch and early adoption - translating clinical workflows, technical requirements, and compliance needs into a smooth, on-time implementation. This is a hands-on, cross-functional role that sits at the intersection of clinical operations, technical delivery, AI agent configuration, and partner relationship management.\nThis role requires genuine technical fluency, not just project coordination. You'll be diagnosing integration failures, data mapping issues, and configuration problems in real time, and know exactly which team needs to solve them. When something breaks mid-implementation, you're expected to understand what happened and why before you escalate - not simply relay a symptom and wait for someone else to translate it.\nWhat You'll Do\nOwn end-to-end implementation for new partners - from kickoff through launch and early post-go-live support\n\nDiagnose root cause when implementations break - distinguishing between a data mapping issue, config error, API/integration failure, or product gap - and route it to the right team\n\nRead logs, API responses, and system behavior well enough to hold a credible, detailed technical conversation with engineering - not just relay a symptom and wait for someone else to translate it\n\nLead complex, multi-stakeholder technical conversations directly with partner IT, engineering teams, and EHR vendors, including when the failure mode isn't obvious\n\nWrite and run scripts or queries (e.g., SQL, Python) to test, validate, or troubleshoot integration and configuration issues before escalating\n\nOwn the technical relationship with partner engineering teams directly - you're the primary technical point of contact, not a relay to our engineers\n\nConfigure and tune Limbic's AI agents to each partner's clinical protocols, routing logic, and population needs\n\nServe as the primary partner-facing contact - take a consultative approach, helping shape the right solution rather than just executing a spec\n\nTranslate complex technical and clinical concepts into plain language partners can act on\n\nLead training and rollout for partner teams, ensuring smooth adoption after go-live\n\nFavor rapid deployment and iteration - get a working version live, gather real signal, and improve from there\n\nPartner closely with Product and Engineering on recurring gaps, helping shape fixes rather than re-solving the same issue manually each time\n\nBuild and maintain playbooks for repeatable, scalable implementation and agent-configuration processes\n\nWhat You'll Bring\n5+ years in technical implementation, integration engineering, or solutions consulting - healthcare, health tech, or B2B SaaS preferred\n\nStrong technical troubleshooting instincts - comfortable in API docs, logs, and system architecture, not just spreadsheets and timelines\n\nAbility to write and run scripts or queries (SQL, Python, or similar) to test integrations or debug independently\n\nA track record of being the technical bridge between engineering/product and external partners\n\nComfort holding a debugging conversation directly with a partner's engineers, without needing one of our engineers on every call\n\nAbility to explain complex technical or clinical ideas in plain, simple language\n\nA consultative, solutions-oriented communication style - comfortable proposing and persuading, not just taking orders\n\nA QA mindset - comfortable writing test cases and validating systems before they touch real users\n\nStrong project management instincts - you build the plan, not just follow one\n\nA \"ship it, then improve it\" mentality - you'd rather get something live fast and iterate than stall chasing perfection\n\nBias toward action and comfort with ambiguity - healthcare implementations rarely go exactly to plan\n\nExperience with behavioral health, payer, or ACO/value-based care environments\n\nFamiliarity with FHIR APIs, EHR systems (Epic, Cerner), or healthcare data interoperability\n\nExperience working with major national payers, payviders, or large health systems","description_format":"text","description_chars":5109,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","Digital Mental Health"],"lifecycle":[{"event":"open","at":"2026-11-13T01:39:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:0","win:early"],"computed_at":"2026-11-13T02:36:13Z"},"pay":null,"html_url":"https://alion.io/job/limbic-technical-implementation-manager","json_url":"https://alion.io/job/limbic-technical-implementation-manager.json","meta":{"generated_at":"2026-11-13T02:36:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5514,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4860},"rest":"https://alion.io/mcp/rest/get_company?id=4860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flimbic-technical-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flimbic-technical-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flimbic-technical-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/limbic-technical-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flimbic-technical-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4212831}},{"tool":"search_jobs","arguments":{"company":"limbic.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4212831},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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