{"id":3986016,"url":"https://alion.io/job/limitlessli-customer-support-supervisor","title":"Customer Support Supervisor","company":{"id":3856826,"name":"Limitlessli","domain":"limitlessli.com","url":"https://alion.io/company/limitlessli","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-09T21:27:23Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:37:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Support Supervisor - Customer Contact Center (CCC)\n100% Onsite - LOCAL CANDIDATES ONLY!\nPosition Overview\nAs a Supervisor in our Customer Contact Center (CCC), you will play a critical role in leading and developing a team of specialists and representatives who support customers, resolve inquiries, contribute to revenue growth, and deliver world-class service. This role combines leadership, coaching, analytics, and a customer-focused approach to ensure consistent performance, process alignment, and employee engagement.\nThe ideal candidate thrives in a fast-paced office environment, values collaboration, and leads by example through professionalism, accountability, and results-driven leadership. You will oversee an omnichannel inbound contact center supporting customers and field operations across phone, email, chat, SMS, and other evolving communication channels. You will be responsible for driving operational performance, developing employees, and ensuring the timely and effective resolution of customer inquiries, service requests, sales opportunities, and operational support needs.\nKey Responsibilities\nVisible Leadership & Team Development\nConduct regular quality reviews across all supported channels and provide structured feedback aligned with quality and performance scorecards.\nMaintain a consistent in-office presence to provide hands-on support, side-by-side coaching, interaction observation, and real-time feedback.\nEnsure team adherence to documentation standards, naming conventions, and customer communication protocols within CRM systems.\nPerform floor walks and live coaching to reinforce quality standards, tone, and overall customer experience.\nServe as the primary point of contact for daily representative questions, customer escalations, and workflow issues.\nModel professional communication, pace, and urgency expected in a high-volume customer support environment.\nCommunicate process changes, system updates, and policy announcements clearly to drive team understanding and adoption.\nActively monitor customer contact queues in real time, reallocating resources and adjusting priorities to maintain service level agreements (SLAs) during peak volume periods.\nAssist with hiring, onboarding, and training new team members to foster an inclusive, high-accountability, and high-performing environment.\nSupport employee career progression by identifying skill gaps, creating targeted development plans, and recognizing achievements through both formal and informal feedback loops.\nOperational Performance & Continuous Improvement\nManage team schedules, daily productivity, and time management to meet or exceed established SLAs.\nEnsure timely and accurate issue resolution alongside prompt submission of operational reports and executive summaries.\nPartner closely with Field Operations, Sales, and Account Managers to evaluate special projects (rollouts, large bids) and ensure contract fulfillment accuracy.\nConduct User Acceptance Testing (UAT) and document feedback regarding technology enhancements, process improvements, and knowledge base articles.\nChampion the adoption of AI-enabled tools, automation, and emerging technologies, coaching team members on effective utilization.\nUtilize performance dashboards and analytics to track KPIs, identify root causes of performance gaps, and execute corrective action plans.\nPosition Requirements\nExperience & Qualifications\nEducation & Experience: Bachelor’s degree preferred, or 3+ years of relevant industry experience.\nLeadership: Minimum 1-2 years of supervisory or leadership experience in a customer service, inside sales, or contact center operations environment.\nIndustry Focus: Experience in equipment rental, construction, or B2B service industries is highly desirable.\nLeadership & Coaching: Proven ability to coach, develop, and inspire a high-performing, flexible, and cross-trained team.\nAnalytical & Technical Skills: Strong problem-solving capabilities, high attention to detail, and data literacy to drive actionable insights from operational metrics.\nCommunication: Exceptional verbal and written communication skills with strong time management in high-volume environments.\nTechnical Proficiency\nCRM Systems: Salesforce CRM (case management, data tracking, performance dashboards).\nProductivity Tools: Microsoft Office Suite (Excel, Outlook, Word, Teams, PowerPoint).\nOmnichannel Platforms: MyInbox, live chat, SMS platforms, and workload management tools.\nCollaboration Tools: Quip, Spiffify, or similar platforms used for coaching, performance tracking, and gamification.\nSchedule & Work Environment\nShift Schedule: Primary shift is Monday through Friday, 11:00 AM - 8:00 PM (In-Office).\nWeekend Schedule: Required to work two Saturdays per month (Remote, 6:30 AM - 3:30 PM). Note: Employees working a scheduled Saturday will receive the preceding or following Friday off.\nPhysical Requirements: Extended periods of heavy phone and computer usage.\nTravel: Occasional business travel may be required.","description_format":"text","description_chars":5018,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Healthcare Staffing"],"lifecycle":[{"event":"open","at":"2026-11-09T21:37:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:2","win:early"],"computed_at":"2026-11-09T23:48:32Z"},"pay":null,"html_url":"https://alion.io/job/limitlessli-customer-support-supervisor","json_url":"https://alion.io/job/limitlessli-customer-support-supervisor.json","meta":{"generated_at":"2026-11-09T23:48:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13868,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3856826},"rest":"https://alion.io/mcp/rest/get_company?id=3856826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flimitlessli-customer-support-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flimitlessli-customer-support-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flimitlessli-customer-support-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/limitlessli-customer-support-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flimitlessli-customer-support-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3986016}},{"tool":"search_jobs","arguments":{"company":"limitlessli.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3986016},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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