{"id":1729308,"url":"https://alion.io/job/linah-group-it-specialist","title":"IT Specialist","company":{"id":4256,"name":"Linah Group","domain":"linahgroup.com","url":"https://alion.io/company/linahgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":91,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dokki, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-25T23:14:58Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"The Technical Support Specialist is responsible for providing first-line support to end-users, troubleshooting and resolving hardware and software-related issues, and ensuring the smooth operation of the organization's IT systems. They will serve as the primary point of contact for users, offering technical guidance, training, and assistance to maintain productivity and minimize downtime.\nRespond to user requests and inquiries through various channels, including phone, email, and ticketing systems, and provide timely and effective support.\nDiagnose and troubleshoot hardware and software problems, such as network connectivity, application malfunctions, and user account issues.\nProvide step-by-step instructions and guidance to users on the proper use of IT systems, applications, and equipment.\nEscalate complex or unresolved issues to the appropriate IT team or subject matter experts for further investigation and resolution.\nDocument all support activities, including problem descriptions, troubleshooting steps, and resolutions, in the IT service management system.\nMaintain and update the knowledge base with solutions to common problems and best practices for end-user support.\nAssist with the deployment and configuration of new hardware and software, ensuring a smooth transition for users.\nCollaborate with other IT teams to ensure the seamless integration and operation of systems and applications.\nProvide on-site support and remote assistance to users as needed, including after-hours and weekend support for critical systems.\nParticipate in the development and implementation of IT policies, procedures, and standards related to user support.\nContribute to the continuous improvement of the IT support processes and the enhancement of the user experience.\nStay up to date with the latest technologies, tools, and best practices in the field of IT support.\nMentor and train junior IT support staff or interns as needed.\nRequirements\nAssociate degree or bachelor’s degree in computer science, Information Technology, or a related field.\n1-3 years of experience in a technical support or helpdesk role, preferably in a corporate or enterprise environment.\nStrong troubleshooting and problem-solving skills to diagnose and resolve a wide range of hardware and software issues.\nProficient in the use of Windows, macOS, and/or Linux operating systems, as well as common office productivity applications.\nKnowledge of networking concepts, including TCP/IP, Wi-Fi, and basic troubleshooting techniques.\nFamiliarity with IT service management practices, including incident management and service desk operations.\nExcellent communication and interpersonal skills to effectively interact with users and provide clear, concise, and user-friendly support.\nAbility to work independently and as part of a team to support the IT needs of the organization.\nAdaptability and a willingness to learn about new technologies and stay up to date with industry trends.\nStrong customer service orientation and a commitment to providing high-quality user support.\nIndustry certifications (e.g., CompTIA A+, Network+, Security+) are 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open","p_open":1,"p_active":0.753,"p_room":0.6,"age_days":76,"expected_fill_days":91,"reasons":["conf:1","win:late","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/linah-group-it-specialist","json_url":"https://alion.io/job/linah-group-it-specialist.json","meta":{"generated_at":"2026-10-26T00:07:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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