{"id":3604185,"url":"https://alion.io/job/linaker-performance-manager","title":"Performance Manager","company":{"id":695194,"name":"Linaker","domain":"linaker.com","url":"https://alion.io/company/linaker","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warrington, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-11-02T09:16:10Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T12:39:51Z","board_verified":false,"closed_at":"2026-11-06T12:39:51Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"WELCOME TO LINAKER\nFor over 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.\nLinaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.\nWe are looking for a Junior Contracts Manager to support our account teams, take ownership of compliance tracking and contractor coordination, and develop their contract management expertise.\nABOUT THE ROLE\nReporting to the Account Manager, the Performance Manager will coordinate contract governance, compliance, work-in-progress performance, contractor assurance and client actions across allocated accounts. The role will provide clear performance oversight, maintain effective controls, challenge under-performance and support operational and commercial escalation, while the Account Manager retains overall contract accountability and final decision-making authority.\nWHAT YOU WILL BE RESPONSIBLE FOR\nCompliance Management:\nTake ownership of statutory, mandatory and contractual compliance tracking across allocated accounts.\nMonitor planned maintenance schedules, completion dates, certification and supporting evidence.\nReview and verify compliance documentation and complete sign-off within delegated authority and competence.\nIdentify overdue activities, gaps and risks; coordinate corrective actions and escalate where required.\nMaintain accurate compliance trackers, records and reports; support audits and client updates.\nSupply Chain & Management:\nPoint of escalation for service providers delivering planned, reactive and remedial works.\nMonitor attendance, completion, quality, KPIs, SLAs and submission of compliance evidence.\nChallenge performance issues and support supplier reviews.\nBuild effective working relationships for escalations to drive timely resolution of outstanding contractor actions.\nOperational & Contract Management:\nSupport the Account Manager with daily delivery and performance of allocated contracts.\nMonitor PPM, reactive work orders, aged tasks, remedials and service escalations through to closure.\nCoordinate with engineers, helpdesk teams, contractors and clients to maintain service standards.\nMaintain/Support accurate CAFM and contract records and prepare operational and KPI reports.\nAttend site visits, client meetings and contract reviews, providing updates and following up actions.\nCommercial & Client Support:\nAssist with budget monitoring, cost control, quotations, purchase orders and additional works.\nSupport review of contractor costs, invoices and contract variations within delegated limits.\nBuild positive client relationships and respond promptly to operational and compliance queries.\nIdentify opportunities to improve efficiency, service quality and value for money.\nLearning & Development:\nWork closely with the Account Manager to strengthen contract operations, financial awareness and client engagement.\nTake ownership of allocated performance, governance and improvement workstreams within delegated authority.\nBuild capability to progress into a Contracts Manager or wider contract leadership role.\nWork Environment:\nHybrid / Office-based with frequent travel to client sites.\nPerformance Governance Ownership:\nMaintain the reactive and aged WIP overview, coordinating priorities, recovery actions and escalation through to closure.\nOversee the statutory compliance tracker, ensuring risks, gaps and required corrective actions are visible and actively managed.\nManage the client action tracker, maintaining clear ownership, due dates, progress updates and evidence of closure.\nMonitor contractor performance against agreed service, quality, compliance, KPI and SLA requirements.\nCoordinate commercial or contractual escalations, preparing accurate supporting information for Account Manager review and decision.\nMaintain the contractor risk and issue register, ensuring risks, controls, owners and mitigation actions remain current.\nOwn and coordinate continuous improvement actions, tracking agreed benefits and completion.\nSupport and lead contract-level client relationship and governance meetings as delegated, ensuring actions and decisions are recorded and followed through.\nPlan and conduct subcontractor performance reviews, challenging under-performance and agreeing measurable recovery actions.\nAct as process owner for allocated contract controls, maintaining consistent ways of working and promoting compliance with agreed procedures.\nRemain accountable for the scheduling of mobile engineers, using performance priorities, competence, availability and service requirements to guide allocation.\nAudit & Assurance:\nCoordinate and support audits of subcontractors, operational processes, permits, compliance records and engineering delivery.\nRecord audit findings, allocate corrective actions, monitor completion and escalate unresolved or high-risk issues.\nVerify that evidence, permits and service documentation are complete, accurate and suitable for contractual and compliance assurance.\nKEY SKILLS & EXPERIENCE\nEssential:\nExperience in facilities management, contract support, service coordination or a similar operational role.\nUnderstanding of compliance tracking, PPM and reactive maintenance processes.\nExperience coordinating subcontractors and following up service delivery.\nStrong organisational skills, attention to detail and ability to manage competing deadlines.\nClear communication and confidence working with clients, contractors and internal teams.\nCompetence in Microsoft Office, particularly Excel, and ability to use multiple systems.\nProactive problem-solving approach, accountability and willingness to learn.\nDesirable:\nExperience using CAFM systems and preparing KPI or compliance reports.\nKnowledge of statutory maintenance, health and safety and contractor assurance.\nUnderstanding of SLAs, supplier performance, quotations and basic commercial processes.\nRelevant facilities management, engineering or health and safety qualification.\nTHE PACKAGE\nCompetitive Salary.\nMileage expenses can be claimed for business travel in line with company policy.\nOpportunity for progression.\nFlexibility for hybrid working.\nHealth care, life insurance and medical insurance available after a qualifying period.","description_format":"text","description_chars":6536,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid 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