{"id":4250514,"url":"https://alion.io/job/lincoln-electric-itsm-platform-administrator","title":"ITSM Platform Administrator","company":{"id":185510,"name":"Lincoln Electric","domain":"lincolnelectric.com","url":"https://alion.io/company/lincolnelectric","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-11-04T02:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-13T14:14:04Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com.\nLocation: Chennai\nReq ID: 29344\nJob Responsibilities\nPURPOSE:\nThe ITSM Platform Administrator is responsible for supporting and configuring the ITSM platform. The role involves managing all ITSM modules including incident, request, problem, change, and knowledge management as well as building and supporting a self-service catalog while leveraging the platform's automation capabilities to streamline workflows and improve service delivery. The ITSM Platform Administrator will work with other teams at Lincoln Electric to define requirements for ITSM processes and implement and support the design according to best practices.\nThe primary responsibility is to design, configure, and maintain the ITSM platform according to business needs\nPlan and implement system upgrades ensuring compatibility of existing configuration and customizations\nManage user access, roles, and permissions within the platform\nImplement and manage integrations with other IT systems and third-party applications\nManage REST/SOAP API integrations, ensuring secure and efficient data exchanges\nMonitor system performance and troubleshoot issues\nCreate and customize workflows for incidents, requests, problem management, change management, and service catalog processes\nDesign and implement forms, templates, and business rules within the platform\nJob Requirements\nTechnical Expertise: 3 years of in-depth experience administering the Ivanti Neurons platform \nITSM Best Practices: Understanding of ITIL framework and ITSM processes. \nAutomation Skills: Experience with workflow automation tools and concepts.\nStrong written and oral communication skills with ability to clearly communicate to external and internal stakeholders regarding support operations and new/enhanced services. Ability to adapt communication style to diverse audiences within the Lincoln Electric leadership teams.\nStrong time management skills that include the ability to multi-task, organize workflow, prioritize tasks and manage a changing workload.\nLincoln Electric is an Equal Opportunity Employer. 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