{"id":2439257,"url":"https://alion.io/job/lincolnit-dedicated-onsite-support-engineer-lincoln-it","title":"Dedicated Onsite Support Engineer - Lincoln IT","company":{"id":4419202,"name":"LIT New UI","domain":"lincolnit.com","url":"https://alion.io/company/lincolnit","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":143000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T11:35:49Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T12:46:58Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Service Desk Engineer (Onsite Client Support)\nLocation: New York City Metro Area\nSchedule: Monday-Friday | Full-Time\nDepartment: Managed Services\nAbout LincolnIT\nLincolnIT is a leading Managed Services Provider (MSP) delivering technology solutions and white-glove IT support to organizations across healthcare, nonprofit, legal, financial, and other highly regulated industries. We are seeking a customer-focused IT professional to provide dedicated onsite support at one of our enterprise client locations while leveraging the resources and expertise of the broader LincolnIT team.\nPosition Overview\nThe Onsite Service Desk Engineer serves as the primary technology support resource for users at a client facility. This role combines hands-on desktop support, client relationship management, endpoint administration, and coordination with LincolnIT's Service Desk, Engineering, Security, and Project teams.\nThe ideal candidate is a proactive problem solver who enjoys working directly with users, thrives in a fast-paced environment, and delivers exceptional customer service.\nKey Responsibilities\nEnd User Support\nProvide onsite technical support for desktops, laptops, docking stations, printers, conference rooms, and peripherals.\nTroubleshoot Windows operating systems, Microsoft 365 applications, and common business software.\nResolve hardware, software, connectivity, and user access issues.\nSupport onboarding and offboarding activities, including account provisioning and device deployment.\nAssist users with password resets, MFA enrollment, and application access requests.\nEndpoint & Device Management\nConfigure, image, deploy, and replace endpoint devices.\nCoordinate equipment inventory, asset tracking, and lifecycle management.\nPerform workstation upgrades, equipment relocations, and hardware refresh activities.\nMaintain accurate documentation of all support activities.\nClient-Facing Support\nServe as LincolnIT's primary onsite representative.\nBuild strong working relationships with client staff and leadership.\nEscalate complex issues to senior engineers while maintaining ownership through resolution.\nCommunicate technical information clearly to non-technical users.\nCollaboration & Operations\nCoordinate with LincolnIT Service Desk and Engineering teams on escalated issues.\nFollow established ticketing, documentation, security, and change management procedures.\nParticipate in technology projects, office moves, device deployments, and infrastructure upgrades as required.\nEnsure all support activity is properly documented within the PSA/ticketing platform.\nRequired Qualifications\n3+ years of Help Desk, Desktop Support, or Service Desk experience.\nStrong knowledge of:Microsoft Windows 10/11\nMicrosoft 365\nActive Directory / Entra ID\nExchange Online\nBasic networking (TCP/IP, DNS, DHCP, VPN)\n\nExperience supporting printers, conferencing solutions, and end-user devices.\nExcellent customer service and communication skills.\nAbility to prioritize multiple requests and manage workload independently.\nExperience working within a ticket-based support environment.\nPreferred Qualifications\nMSP experience strongly preferred.\nCompTIA A+, Network+, or Microsoft certifications.\nFamiliarity with ConnectWise, NinjaOne, Datto RMM, or similar platforms.\nExperience with Intune, Autopilot, and endpoint management solutions.\nUnderstanding of cybersecurity best practices and endpoint security tools.\nWhat We Offer\nCompetitive compensation\nMedical, dental, and vision benefits\n401(k) with company participation\nPaid time off and holidays\nCareer development and certification opportunities\nAccess to a highly skilled engineering and leadership 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