{"id":1354952,"url":"https://alion.io/job/lindblad-expeditions-specialist-additional-services","title":"Specialist, Additional Services","company":{"id":1777674,"name":"Lindblad Expeditions","domain":"expeditions.com","url":"https://alion.io/company/expeditions-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":87,"open_postings":19,"ghost_share":0.211,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":72800,"currency":"USD","period":"year","gross":null,"usd_annual":72800},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-13T18:01:52Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-11-11T00:30:02Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":88},"description":"JOB SUMMARY\nJoin us as our Specialist, Additional Services (SAS), where you'll be essential in crafting unforgettable guest experiences. In this dynamic role, you’ll manage and confirm guest requests for additional cruise services, ensuring every detail is executed flawlessly. Collaborating closely with vendors and internal teams, the SAS will ensure timely communication, accurate reporting, and efficient inventory management.\nThe ideal candidate is highly organized, detail-oriented, and passionate about providing exceptional support to guests and travel advisors. If you thrive in a fast-paced environment and are dedicated to creating extraordinary experiences, this is the perfect opportunity for you.\nESSENTIAL DUTIES\nInventory Management\nManage contract terms related to attrition, cancellations, and inventory release directly with vendors, and mitigating financial exposure to the organization.\nMonitor and action guest waitlists for additional services in priority order, based on established guidelines.\nProcess and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner.\nVendor & Internal Communications\nServe as a primary liaison between Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications.\nCoordinate with internal departments via shared and personal email to facilitate guest service requests in a timely manner.\nMaintain and regularly update assigned Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams.\nManifests \nGenerate, review, and distribute detailed manifests, including hotel rooming lists and air service manifests, to vendors and internal field partners in a timely and error-free manner.\nMisc.\nCollaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring that guest records reflect accurate programing and any newly added services.\nMINIMUM QUALIFICATIONS\n3+ years of experience in travel, hospitality, guest services, reservations, inventory management, or a related operational role.\nExperience managing time-sensitive guest or customer requests involving reservations, inventory, upgrades, cancellations, or service changes.\nExperience working directly with external vendors and internal stakeholders to coordinate services and resolve operational issues.\nDemonstrated ability to manage inventory commitments, deadlines, cancellations, and/or contractual terms while minimizing financial or operational exposure.\nExperience preparing and reviewing detailed operational reports, manifests, rooming lists, reservations, or similar documentation where accuracy is critical.\nStrong organizational and prioritization skills with the ability to manage multiple requests, deadlines, and stakeholders simultaneously.\nExcellent written and verbal communication skills, including professional communication with guests, travel advisors, vendors, and internal teams.\nStrong attention to detail and demonstrated ability to identify discrepancies and resolve issues before they impact the customer experience.\nProficiency with Microsoft Office, including Excel and Outlook, and demonstrated ability to learn reservation, inventory, or operational systems.\nAbility to work independently while collaborating effectively within a cross-functional team.\nPREFERRED QUALIFICATIONS\nExperience within the cruise, expedition travel, tour operations, hotel, airline, or luxury travel industry.\nExperience coordinating pre/post travel arrangements, hotel accommodations, air services, transfers, or other ancillary travel products.\nExperience with Seaware or a comparable cruise reservation/inventory management platform.\nFamiliarity with vendor contracts, including attrition, cancellation terms, inventory release dates, and service-level requirements.\nExperience maintaining SOPs, knowledgebase materials, or other operational documentation.\nExperience working in a high-volume environment with changing priorities and time-sensitive guest 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