Order Management & Inside Sales Analyst

Lindemann North America is seeking a highly organized and customer-focused Order Management & Inside Sales Analyst to assume ownership of the parts order cycle in its entirety. The successful candidate will deliver exceptional customer service to end customers and internal clients; is accountable for the receipt, entry and acknowledgement of customer parts orders, for the follow-up of deliveries through dispatch. Candidate further serves as the designated customer contact for parts order status and conducts scheduled parts order review meetings with assigned accounts.

This role reports to the Commercial Operations & Inside Sales Manager and works in close coordination with the supply chain, warehouse, and outside sales functions.

Principal Responsibilities

Order Processing

• Receive, validate, enter and acknowledge customer parts orders in SAP, ensuring the correctness of part number, quantity, price, delivery date, Incoterms and payment terms.
• Verify each order against the originating quotation, the published price list and the agreed commercial terms prior to confirmation and resolve any discrepancy before the order is entered.
• Issue order acknowledgements bearing delivery dates substantiated by stock availability or supplier confirmation.
• Administer order changes, reschedules and cancellations within the agreed commercial terms, recording the reason and the revised commitment in each instance.
• Maintain the open order book, including the clearance of incomplete and blocked lines, the management of backorders, and the closure of completed orders.
• Monitor and follow-up on open deliveries to ensure timely shipment of materials from the San Antonio warehouse and direct drop-shipments.
• Support billing enquiries and disputed invoices with the customer;Responsible for credits, debits, returns, free of charge orders.

Customer Management and Reporting

• Act as the designated customer contact for parts order placement, status, delivery and billing across the assigned account base.
• Prepare and conduct scheduled parts order review meetings, presenting the open order book, delivery performance, backorders and aged lines, and closing the actions arising.
• Prepare routine parts quotations against published price lists and convert accepted quotations into orders.
• Identify the correct part from a drawing, bill of material, part number or equipment serial number, and report data deficiencies for correction.
• Report order accuracy, delivery performance, billing accuracy and order book aging at the agreed cadence, recording the cause of each missed commitment.
• Analyze sales performance, customer activity, and market trends to provide actionable insights that support strategic decision-making and revenue growth.
• Track and report on customer leads, quotations, conversion rates, and sales opportunities, providing visibility into pipeline development.
• Support pricing, margin, and profitability analyses to support quote preparation.

Requirements

Required Qualifications

• Full professional proficiency in Spanish and English, written and verbal. This requirement reflects the composition of the customer base and the position's role as designated customer contact.
• A minimum of two years of experience in order management, inside sales, customer service or aftermarket parts order handling within an industrial, distribution or capital-equipment environment.
• Demonstrated proficiency in SAP or a comparable enterprise resource planning system, encompassing sales-order entry, pricing conditions, delivery creation and customer billing.
• The ability to identify parts accurately from engineering drawings, bills of material, part numbers and equipment serial numbers.
• Demonstrated accuracy under transactional volume, with the discipline to verify prior to confirmation.
• Professional written and verbal communication, including the ability to prepare and lead a customer meeting.

High school diploma or equivalent, and a valid driver's license

Preferred Qualifications

• Direct SAP experience in sales orders, deliveries and billing.
• An associate's degree or technical certificate in business administration, supply chain or logistics.
• Prior experience in metal recycling, heavy industrial equipment, mining or a comparable aftermarket parts environment supporting an installed base.
• Working knowledge of a customer relationship management system.
• Familiarity with Incoterms, export documentation and customs paperwork.

Experience in the clearance of unbilled deliveries and support of a period-end close.