{"id":3875847,"url":"https://alion.io/job/lindt-spruengli-chocolatier-supervisor","title":"Chocolatier Supervisor","company":{"id":317872,"name":"Lindt & Sprüngli","domain":"lindt-spruengli.com","url":"https://alion.io/company/lindt-spruengli","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":47,"ghost_share":0,"stale_share":0.957,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T16:15:15Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T22:51:07Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"WHO WE ARE\nAt Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.\nJob Summary\nJoin Our Team at Ghirardelli!\nImmediate Openings - Start Within Days!\nStarting Pay: $18.00/hr + Tips!\nHoliday Pay: 1.5x pay for worked holidays!\nPerks: Free sundae or shake on every shift and a 50% employee discount!\nBonus: Quarterly bonus opportunities!\nStore Hours:\nMonday through Thursday 10am-8pm\nFriday and Saturday 10am-9pm\nSunday 11am-7pm\nShift Details: Shifts may start up to 2 hours before and end up to 2 hours after store hours for prep and cleaning.\nPosition: Restaurant/Retail Associate - Perform all restaurant and retail duties.\nGhirardelli employees are the face of our company, setting us apart from other retailers. Over the past 48 years, our Restaurant and Retail division has evolved into a dynamic department with over 700 colleagues. We aim to be America's #1 premium chocolate company, changing the way consumers experience chocolate.\nSupervisor Responsibilities:\nStore Management:\nEnsure the well-being of the store and its employees through effective safety and risk management.\nCommunicate effectively and timely with all levels of the organization.\nWork closely with store personnel, general manager, store and division management teams, and corporate liaisons.\nRestaurant and Retail Operations:\nPrioritize daily store activities under the direction of the general manager.\nManage operations of the sales floor or units (e.g., cash/wrap, retail, or fountain areas).\nServe as the principal point of contact with corporate employees and outside vendors in the absence of management members.\nUphold exemplary customer service standards by modeling behavior and leadership.\nMonitor sales and labor cost issues to maximize profitability without sacrificing customer service.\nRespond promptly to escalated customer service issues.\nMaintain high standards of cleanliness, food/product safety, and branding requirements.\nProperly use the MICROS system and its functionality.\nPeople Management:\nAssist with payroll, scheduling, interviewing, selection, and in-service training.\nDevelop Chocolateers through coaching, mentoring, and empowerment practices.\nHandle basic employee relations functions, including discipline or suspensions.\nServe as a general resource and role model for Chocolateers.\nRequired Knowledge and Skills:\nClear, professional, and effective oral and written communication.\nTeam-building skills, including empathy, rapport-building, delegation, and empowerment.\nEffective time management and self-direction under minimal supervision.\nAbility to conduct evidence-based business forecasting for sales and resource needs.\nFamiliarity with point of sale systems, such as MICROS.\nKnowledge of restaurant or retail management techniques.\nEducation and Work Experience:\nHigh school diploma or GED preferred.\nOne or more years of related experience in a fast-paced restaurant or retail environment, with six or more months as a supervisor preferred.\nWorking Conditions:\nRare to occasional ability to lift and carry up to 50 pounds.\nAbility to travel to various locations across the country.\nJoin us today and become a part of our Ghirardelli family!\nTo learn more about our benefits visit Corporate Careers | Ghirardelli, and select \"Learn More\" under Corporate, Manufacturing or Restaurant & Retail.\nGhirardelli's salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.\nGhirardelli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Where permitted by law, applicants for this position may be required to undergo job-related background and drug screening. Qualified applicants with criminal histories will be considered for employment in a manner consistent with relevant state and local fair chance laws, including the California Fair Chance Act and the New York City Fair Chance Act, where applicable.","description_format":"text","description_chars":4642,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Confectionery"],"lifecycle":[{"event":"open","at":"2026-11-06T16:15:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 11 · green card filings: 2","filings_12m":11,"filings_prev_12m":4,"green_card_filings_12m":2,"median_offered_wage_usd":140577,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":4,"expected_fill_days":37,"reasons":["conf:5","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/lindt-spruengli-chocolatier-supervisor","json_url":"https://alion.io/job/lindt-spruengli-chocolatier-supervisor.json","meta":{"generated_at":"2026-11-11T23:27:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46697,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":317872},"rest":"https://alion.io/mcp/rest/get_company?id=317872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flindt-spruengli-chocolatier-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flindt-spruengli-chocolatier-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flindt-spruengli-chocolatier-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lindt-spruengli-chocolatier-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flindt-spruengli-chocolatier-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3875847}},{"tool":"search_jobs","arguments":{"company":"lindt-spruengli.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3875847},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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