{"id":2959602,"url":"https://alion.io/job/lindt-spruengli-e-commerce-ux-site-operations-associate-manager","title":"E-Commerce UX & Site Operations Associate Manager","company":{"id":317872,"name":"Lindt & Sprüngli","domain":"lindt-spruengli.com","url":"https://alion.io/company/lindt-spruengli","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":37,"ghost_share":0,"stale_share":0.973,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Stratham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":74000,"max":97000,"currency":"USD","period":"year","gross":null,"usd_annual":97000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Magento","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-20T22:32:23Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T00:15:21Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Who We Are\nAt Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.\nPosition Purpose:\nThe E-Commerce UX & Site Operations Associate Manager is responsible for optimizing the online customer experience and supporting the operational execution of Lindt's high-growth U.S. Direct-to-Consumer eCommerce business. This role serves as a key contributor to website performance, user experience, and digital merchandising by managing site content, coordinating product launches and promotional activities, and driving continuous improvements across the eCommerce platform.\nWorking cross-functionally the role identifies opportunities to enhance the customer journey through data-driven insights, user behavior analysis, testing, and site optimization. The Associate Manager helps ensure a seamless end-to-end customer experience while supporting business growth through effective site operations, conversion optimization, and execution of digital acquisition and retention initiatives.\nThis role on onsite 3 days a week in Office (Stratham/Boston)\nEssential Job Functions & Responsibilities:\nWebsite Content & Merchandising: Partner with the Associate Digital Campaign Manager and Senior Digital Marketing Specialist to manage and optimize content across Lindtusa.com, including product, category, promotional, and homepage experiences. Ensure content accuracy, brand consistency, and effective digital merchandising practices that support customer engagement and conversion.\nCustomer Experience & Site Optimization: Evaluate and map end-to-end customer journeys across Lindtusa.com to identify friction points and opportunities to improve navigation, product discovery, conversion, and overall user experience. Partner with ecommerce, design, development, marketing, and analytics teams to prioritize, test, implement, and measure enhancements across desktop and mobile experiences.\nProduct Setup & Launch Management: Lead the execution of product creation, merchandising, and launches across D2C and B2B ecommerce channels. Coordinate with product, marketing, design, and content teams to gather assets, maintain product information, and ensure timely and accurate launches.\nSite Performance & Analytics: Monitor and analyze ecommerce performance, customer behavior, merchandising effectiveness, campaign results, and site engagement metrics. Leverage data and insights to identify growth opportunities and recommend actions that improve conversion, revenue, and customer experience.\nSEO & Discoverability: Partner with the Senior Ecommerce Manager and external agencies, as applicable, to optimize on-site content and merchandising strategies that support organic traffic growth, search visibility, and revenue objectives.\nCustomer & Market Insights: Develop a deep understanding of ecommerce customers, purchasing behaviors, seasonal trends, and competitive dynamics. Translate insights into recommendations that enhance customer experience and support business growth.\nOperational Excellence & Process Improvement: Identify opportunities to improve ecommerce processes, tools, workflows, and site functionality. Partner with cross-functional stakeholders to implement solutions that enhance operational efficiency and customer experience.\nInventory & Fulfillment Coordination: Collaborate with inventory and fulfillment teams to support product availability, inventory planning, and fulfillment readiness for key product launches, seasonal programs, and promotional activities.\nDigital Marketing Support: Partner with Ecommerce and D2C teams to execute and optimize traffic-driving initiatives, promotional campaigns, and retention programs that increase brand awareness, customer engagement, and online revenue.\nQualifications & Requirements:\nExperience:\n3-5 years of experience in ecommerce, digital marketing, website operations, or a related field; retail or direct-to-consumer (DTC) experience preferred.\nExperience managing website content, product launches, and ecommerce site operations.\nProficiency with HTML and CSS.\nWorking knowledge of SEO, SEM, and digital marketing best practices.\nExperience using ecommerce analytics tools such as Google Analytics, Magento BI, Content square, or similar platforms.\nExperience with Google Tag Manager and website tagging.\nExperience conducting end-to-end testing, user acceptance testing (UAT), and validating website enhancements across multiple environments.\nExperience analyzing customer behavior and identifying opportunities to improve site performance and user experience.\nSkills & Knowledge:\nStrong organizational skills and attention to detail.\nAbility to manage multiple priorities in a fast-paced environment.\nStrong analytical and problem-solving skills with the ability to translate data into actionable recommendations.\nExperience collaborating with cross-functional teams, including developers, marketers, designers, and business stakeholders.\nStrong project management and self-management skills.\nProficiency with Microsoft Office, particularly Excel.\nExcellent written and verbal communication skills.\nPositive, collaborative mindset with a focus on continuous improvement.\nEducation:\nBachelor’s degree in business administration or information technology preferred\nOther Requirements: Up to 25% domestic travel\nTotal Rewards:\nCompensation Range: $74,000.00-97,000.00\nApplicants for this position must be currently authorized to work in the United States on a full-time basis. The company will not sponsor applicants for this position for work visas.\nLindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.\nLindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.\nIf you are looking to join a winning team and fast-track your career, contact us!\nJoin us on our journey of excellence, impact, and growth #LifeAtLindt","description_format":"text","description_chars":7002,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Confectionery"],"lifecycle":[{"event":"open","at":"2026-10-20T22:32:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 11 · green card filings: 2","filings_12m":11,"filings_prev_12m":4,"green_card_filings_12m":2,"median_offered_wage_usd":140577,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":44,"reasons":["conf:17","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":97000,"is_top_pay":true},"html_url":"https://alion.io/job/lindt-spruengli-e-commerce-ux-site-operations-associate-manager","json_url":"https://alion.io/job/lindt-spruengli-e-commerce-ux-site-operations-associate-manager.json","meta":{"generated_at":"2026-10-27T01:23:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":317872},"rest":"https://alion.io/mcp/rest/get_company?id=317872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flindt-spruengli-e-commerce-ux-site-operations-associate-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flindt-spruengli-e-commerce-ux-site-operations-associate-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flindt-spruengli-e-commerce-ux-site-operations-associate-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lindt-spruengli-e-commerce-ux-site-operations-associate-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flindt-spruengli-e-commerce-ux-site-operations-associate-manager"}]}