{"id":1477672,"url":"https://alion.io/job/lineage-customer-care-representative-9","title":"Customer Care Representative","company":{"id":1865475,"name":"Lineage","domain":"onelineage.com","url":"https://alion.io/company/onelineage","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hobart, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T12:16:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Schedule: Sunday, 8:00 AM-4:30 PM; Monday-Thursday, 9:00 AM-5:30 PM.\nPerform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.KEY DUTIES AND RESPONSIBILITIES\nInvoice and verify accounts accurately and in a timely manner \nVerify inbound receipts for accuracy \nDevelop and maintain customer relationships in a professional manner \nGenerate customer reports per customer request (i.e. weekly, monthly late/bill reports) \nCoordinate availability of product and schedule for daily shifts with warehouse team \nCoordinate with Operations on special client requests; expediting when necessary \nServe as first point of contact to resolve customer issues \nMaintain and file documentation in organized and comprehensive way \nADDITIONAL DUTIES AND RESPONSIBILITIES\nPartner with Inventory and Operations to research inventory discrepancies and misplacements \nMINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)\nHigh School diploma or GED may be required depending on facility\nExcellent verbal and written communication skills; English may be required \nExcellent organizational skills, including ability to multi-task and prioritize workload\nProficient computer skills, including Microsoft Office Suite\nMay be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility \nWhy Lineage?\nThis is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.\nLineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.\nBenefits\nLineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.","description_format":"text","description_chars":2691,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-09-29T19:14:03Z"}],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.711,"p_room":0.75,"age_days":3,"expected_fill_days":4,"reasons":["conf:4","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/lineage-customer-care-representative-9","json_url":"https://alion.io/job/lineage-customer-care-representative-9.json","meta":{"generated_at":"2026-10-01T20:05:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2779,"day_limit":5000,"remaining_today":2221,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}