{"id":3966213,"url":"https://alion.io/job/lineage-customer-care-representative-warehousing-logistics","title":"Customer Care Representative - Warehousing & Logistics","company":{"id":1865475,"name":"Lineage","domain":"onelineage.com","url":"https://alion.io/company/onelineage","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":98,"open_postings":14,"ghost_share":0,"stale_share":0.071,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-09T14:18:03Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T13:43:05Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Lineage is the world's largest temperature-controlledindustrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.\nWorking a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.\nThe Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.\nPosition DetailsWe're looking for an experienced Customer Service Representative to join our team at our Lyndhurst facility in Dandenong South.\nIf you thrive in a warehouse, logistics, transport or 3PL environment and enjoy working closely with customers and operations to solve problems, this could be the opportunity you've been looking for.\nAbout the Role\nAs a key member of our Customer Service team, you'll be the critical link between our customers and warehouse operations teams, ensuring inventory, inbound receipts, outbound orders and customer requests are managed accurately and efficiently.\nWorking within a fast-paced cold chain logistics environment, you'll partner with site operations, transport providers and customers to deliver outstanding service while helping keep Australia's food supply chain moving.\nKey Responsibilities\nManage customer orders, bookings and inventory enquiries\nCoordinate daily activities with warehouse operations and transport teams\nInvestigate and resolve stock discrepancies, delivery issues and customer queries\nProcess customer transactions accurately within the Warehouse Management System (WMS)\nMonitor service levels and ensure customer requirements are met\nPrepare customer reports, inventory reports, KPI reporting and account information\nSupport invoicing, billing verification and administrative processes\nBuild strong relationships with customers and internal stakeholders\nIdentify opportunities to improve customer experience and operational efficiency\nAbout You\nTo be successful in this role, you'll ideally bring:\nEssential\nPrevious experience in a customer service, customer support or customer account role within: Warehousing Third-Party Logistics (3PL) Transport Freight Forwarding Supply Chain Cold Storage Operations\nStrong administration and data entry skills with high attention to detail\nAbility to manage competing priorities in a fast-paced operational environment\nExcellent communication and stakeholder management skills\nIntermediate Microsoft Office skills, particularly Excel and Outlook\nHighly Desirable\nExperience using Warehouse Management Systems (WMS)\nExposure to Transport Management Systems (TMS)\nInventory control or stock management experience\nExperience supporting major retail, FMCG, food manufacturing or distribution customers\nThe Lineage Difference\nAt Lineage, you're not just joining a warehouse. You're joining a global business with genuine career pathways across logistics, operations, transport, inventory, supply chain and leadership.\nWe offer:\nA stable, permanent role with a global market leader\nCareer development and internal progression opportunities\nA collaborative, values-driven culture\nExposure to leading logistics and warehouse technologies\nThe opportunity to work with some of Australia's largest food and retail supply chains\nOur values guide everything we do:\nSafe. Trust. Respect. Innovation. Bold. Servant Leadership.\nWhy Lineage?\nLineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.\nLineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.","description_format":"text","description_chars":3979,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Warehousing","Cold Chain"],"lifecycle":[{"event":"open","at":"2026-11-09T14:18:03Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/lineage-customer-care-representative-warehousing-logistics","json_url":"https://alion.io/job/lineage-customer-care-representative-warehousing-logistics.json","meta":{"generated_at":"2026-11-11T16:29:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31141,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1865475},"rest":"https://alion.io/mcp/rest/get_company?id=1865475"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flineage-customer-care-representative-warehousing-logistics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flineage-customer-care-representative-warehousing-logistics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flineage-customer-care-representative-warehousing-logistics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lineage-customer-care-representative-warehousing-logistics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flineage-customer-care-representative-warehousing-logistics"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3966213}},{"tool":"search_jobs","arguments":{"company":"onelineage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3966213},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}