{"id":2856748,"url":"https://alion.io/job/lineage-customer-care-supervisor","title":"Customer Care Supervisor","company":{"id":1865475,"name":"Lineage","domain":"onelineage.com","url":"https://alion.io/company/onelineage","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62353,"max":92900,"currency":"USD","period":"year","gross":null,"usd_annual":92900},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T15:03:11Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T23:21:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Supervise a variety of general office and customer service activities critical to the daily results of the warehouse operation.KEY DUTIES AND RESPONSIBILITIES\nSupervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness\nServe as point of contact to receive billing and customer claims\nHandle escalated customer issues and validate the claims\nCoordinate with Operations to meet on-time turnaround goals\nPartner with Operations to prepare regular reports of customer activity\nConduct root cause assessment to proactively improve customer services month over month\nADDITIONAL DUTIES AND RESPONSIBILITIES\nMINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)\n3 years customer service experience in warehousing and/or distribution environment\nExcellent verbal and written communication skills with the ability to interact with internal and external customers\nExcellent problem-solving skills and attention to detail\nProficient computer skills, including Microsoft Office Suite\nMust be able to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility\nAbility to work a flexible work schedule and shift, including weekends if needed\nPay Range:$62,353.20 - $92,900.00Why Lineage?\nThis is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.\nLineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. 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