{"id":2973236,"url":"https://alion.io/job/linear-customer-success-manager-apac","title":"Customer Success Manager, APAC","company":{"id":37888,"name":"Linear","domain":"linear.app","url":"https://alion.io/company/linear","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":28,"ghost_share":0.286,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Singapore"],"countries":["SG"],"hiring_countries":["AU","SG"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":96000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linear","optional":false},{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-10-21T01:03:50Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T23:43:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.\nFounded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.\nWe’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers in the APAC region. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.\nLocation & work mode\nWhile Linear is a remote-first company across the US and Europe, this role in APAC is office based 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region.\nWhat you'll do\nDevelop and maintain strong relationships with key stakeholders at Linear’s largest customers in APAC - act as the primary point of contact for customer inquiries, concerns, and feedback\n\nBecome a product expert and help customers use Linear to drive business outcomes\n\nDrive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts\n\nBe the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product\n\nWhat we're looking for\n5+ years relevant work experience in a technical customer-facing role\n\nSaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment\n\nStrong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively\n\nExcellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively\n\nPrevious experience working with product + engineering teams and/or developer tools is preferred\n\nWhat we offer\nWe're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:\nCompetitive salary and equity\n\nEmployee-friendly equity terms including early exercise in the US and extended exercise windows\n\nDaily meal and coffee stipend on every workday\n\nPaid co-working space or desk\n\nHealth coverage (based on country requirements)\n\n5 weeks paid vacation, plus local statutory holidays\n\n4 months paid parental leave\n\nPaid month off after 4 years & every 2 years thereafter\n\nRegular team events and off-sites\n\nLearn how we think and work\nRead Me a story about our mission\n\nHow we work: Designing remote work at Linear\n\nWhy and how we do work trials Linear blog post\n\nHow we use AI in design feature of Linear's design team\n\nScaling our real-time sync engine talk by our cofounder, Tuomas Artman, at Linear's 2023 offsite\n\nA video series: Conversations on Quality\n\nOur recent tender offer: Sharing Linear’s growth with the people building it\n\nLinear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.\nA note on recruitment fraud:all official Linear hiring communication comes from an @linear.appemail address, and all open roles are listed atlinear.app/careers. We never ask candidates for payment or financial information. 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