{"id":98662,"url":"https://alion.io/job/linear-product-support-specialist-pacificmountain-time","title":"Product Support Specialist, Pacific/Mountain Time","company":{"id":37888,"name":"Linear","domain":"linear.app","url":"https://alion.io/company/linear","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":28,"ghost_share":0.286,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"MT","utc_offset_min":-7,"utc_offset_max":-7},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GitHub","optional":false},{"name":"JavaScript","optional":false},{"name":"Linear","optional":false},{"name":"OpenAI","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-28T20:46:41Z","employer_posted_date":"2026-05-28","last_verified_at":"2026-10-26T12:53:42Z","board_verified":true,"closed_at":null,"days_open":150,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":150},"description":"At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.\nFounded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.\nOver the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.\nLocation & work mode\nLinear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based within U.S. and Canada Pacific or Mountain Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.\nWhat you’ll do\nSupport customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery\n\nInvestigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit\n\nPartner with our engineering team to document and reproduce bugs\n\nSurface trends and insights from customer feedback to the team at large to inform product choices\n\nLead select strategic projects to improve the support experience, internal knowledge sharing, and product operations\n\nRequirements\nPassion about technology, quality, and Linear’s mission\n\nExcellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.\n\nExperience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).\n\nFamiliarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.\n\nBased in U.S. or Canada Pacific or Mountain Time only\n\nWhat we offer\nWe're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:\nCompetitive salary and equity\n\nEmployee-friendly equity terms including early exercise in the US and extended exercise windows\n\nDaily meal and coffee stipend on every workday\n\nPaid co-working space or desk\n\nHealth coverage (based on country requirements)\n\n5 weeks paid vacation, plus local statutory holidays\n\n4 months paid parental leave\n\nPaid month off after 4 years & every 2 years thereafter\n\nRegular team events and off-sites\n\nRemote-first with no required commute\n\nLearn how we think and work\nA story about our mission: Read Me\n\nBuilding our teams: Why and how we do work trials at Linear\n\nHow we work: Designing remote work at Linear\n\nHow Linear uses Linear: How our Customer Experience team works in Linear\n\nA video series: Conversations on Quality\n\nOur recent tender offer: Sharing Linear’s growth with the people building it\n\nLinear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.\nA note on recruitment fraud:all official Linear hiring communication comes from an @linear.app email address, and all open roles are listed at linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to .","description_format":"text","description_chars":4315,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Project & Work Management Software","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-05-28T20:46:41Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.421,"p_room":0.28,"age_days":150,"expected_fill_days":60,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/linear-product-support-specialist-pacificmountain-time","json_url":"https://alion.io/job/linear-product-support-specialist-pacificmountain-time.json","meta":{"generated_at":"2026-10-26T12:54:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17833,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37888},"rest":"https://alion.io/mcp/rest/get_company?id=37888"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flinear-product-support-specialist-pacificmountain-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flinear-product-support-specialist-pacificmountain-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flinear-product-support-specialist-pacificmountain-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/linear-product-support-specialist-pacificmountain-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flinear-product-support-specialist-pacificmountain-time"}]}