{"id":4172222,"url":"https://alion.io/job/linesight-servicenow-technical-lead","title":"ServiceNow Technical Lead","company":{"id":2289329,"name":"Linesight","domain":"linesight.com","url":"https://alion.io/company/linesight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-11-12T15:03:51Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T15:03:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nAs aServiceNow Technical Lead at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. For us lasting trusted relationships are everything, both with our teams and our clients.\nThe Opportunity\nIn this role you will:\nAct as the technical lead for the ServiceNow platform, providing direction on solution design, configuration, development and integration.\nTake technical ownership of platform health, performance, security, scalability and maintainability.\nEstablish and maintain ServiceNow development, configuration and technical governance standards.\nDesign, configure and develop ServiceNow solutions.\nEnsure solutions follow ServiceNow best practices, favouring standard platform capabilities and controlled configuration over unnecessary customisation.\nAssist with designing and supporting integrations between ServiceNow and other enterprise applications.\nTroubleshoot complex platform issues and provide technical leadership during major or recurring incidents.\nReview technical solutions and developments delivered internally or by implementation partners to ensure quality, security and maintainability.\nLead the technical planning and delivery of ServiceNow upgrades, patches and releases, including impact assessment, testing and remediation.\nProactively identify opportunities to improve platform performance, automation, security, user experience and technical debt.\nWork closely with business stakeholders, Enterprise Systems, architecture, integration and security teams to translate requirements into sustainable technical solutions.\nProvide technical guidance and mentoring to other colleagues working with the platform.\nWe would love to hear from you if you:\nHave a minimum of 8 years' experience working specifically in a ServiceNow Technical Lead, Lead Developer, Technical Consultant or equivalent senior technical ServiceNow role.\nHave strong hands-on experience designing, configuring and developing solutions on the ServiceNow platform.\nHave strong knowledge of JavaScript and ServiceNow scripting, including Business Rules, Client Scripts and Script Includes.\nHave practical experience with Flow Designer, IntegrationHub, REST APIs and ServiceNow integration patterns.\nHave experience designing and implementing secure ServiceNow access controls, including roles and ACLs.\nHave experience leading or providing technical ownership for ServiceNow platform upgrades and releases.\nUnderstand ServiceNow development and architecture best practices and the importance of maintaining an upgradeable, supportable platform with controlled customisation.\nHave experience troubleshooting complex ServiceNow technical and integration issues.\nCan translate business requirements into clear technical designs and solutions.\nAre comfortable reviewing and challenging technical solutions produced by developers, consultants and implementation partners.\nHave excellent stakeholder management and communication skills.\nHave strong organisational and prioritisation skills and can balance operational support, technical debt, project delivery and continuous improvement.\nTake a proactive approach to problem solving and technical risk management.\nEnjoy taking technical ownership and continually developing your knowledge of the ServiceNow platform.\nDesirable Experience\nIt would be advantageous if you also have experience with:\nServiceNow ITSM, including Incident, Problem, Change, Request and Knowledge Management.\nServiceNow CMDB and Configuration Management.\nITOM, Discovery, Service Mapping or Event Management.\nServiceNow Service Catalog and Employee Center.\nServiceNow Performance Analytics and reporting.\nServiceNow IntegrationHub and MID Server implementations.\nIdentity and access integrations, including Microsoft Entra ID/SSO.\nAgile delivery using Jira equivalent tooling.\nITIL or IT Service Management practices.\nWorking alongside enterprise architecture, cybersecurity, infrastructure and integration teams.\nLeading, mentoring or providing technical direction to developers and platform administrators.\nCertifications\nRelevant ServiceNow certifications would be advantageous, particularly:\nServiceNow Certified System Administrator (CSA)\nServiceNow Certified Application Developer (CAD)\nRelevant Certified Implementation Specialist (CIS) certifications aligned to the modules being managed\nAll interviews are conducted either in person or virtually with video required.\nAbout us\nLinesight is a highly successful global project and cost management consultancy that keeps clients coming back. And for that we have our people to thank. You see we’re not like the others. We’re different. Unique. It’s our fresh thinking and focus on what matters that has led to our evolving. We are on a journey working in some of the most exciting innovative sectors with some of the world’s most prestigious companies delivering major projects that deliver a more sustainable built environment. We have an open culture and a flat structure where you can expect to be treated with genuine care, respect, and empathy. With Linesight, you can truly discover the power of team!\nDiversity, inclusion and accessibility\nLinesight is committed to transparent, equal opportunity employment practices. We are building a diverse and inclusive organisation, accessible to all, based on having a safe culture which enables all our people to be their true selves. We are a people business, and we understand that the more inclusive we are, the happier our people and better our work will be. We will ensure that individuals with disability are provided reasonable accommodation to participate in the application or recruitment process and are accommodated in the workplace. If you require assistance or accommodation of any kind, please mention this in your application, we would love to hear from you!","description_format":"text","description_chars":6172,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Engineering Services","Construction"],"lifecycle":[{"event":"open","at":"2026-11-12T15:03:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-12T16:36:41Z"},"pay":null,"html_url":"https://alion.io/job/linesight-servicenow-technical-lead","json_url":"https://alion.io/job/linesight-servicenow-technical-lead.json","meta":{"generated_at":"2026-11-12T16:36:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34818,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2289329},"rest":"https://alion.io/mcp/rest/get_company?id=2289329"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flinesight-servicenow-technical-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flinesight-servicenow-technical-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flinesight-servicenow-technical-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/linesight-servicenow-technical-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flinesight-servicenow-technical-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4172222}},{"tool":"search_jobs","arguments":{"company":"linesight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4172222},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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