{"id":146202,"url":"https://alion.io/job/lingaro-ai-operations-tech-leader","title":"AI Operations Tech Leader","company":{"id":53383,"name":"Lingaro","domain":"lingarogroup.com","url":"https://alion.io/company/lingaro","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":86,"open_postings":29,"ghost_share":0,"stale_share":0.552,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":77000,"period":"year","method":"role_seniority_country_cell","sample_n":28},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Anomaly Detection","optional":false},{"name":"Apache Kafka","optional":false},{"name":"Azure","optional":false},{"name":"Databricks","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"LLM","optional":false},{"name":"PagerDuty","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"PyTorch","optional":false},{"name":"ServiceNow","optional":false},{"name":"Spark","optional":false},{"name":"Splunk","optional":false},{"name":"TensorFlow","optional":false}],"status":"live","first_seen_at":"2026-02-12T05:00:27Z","employer_posted_date":"2026-02-12","last_verified_at":"2026-10-17T19:27:08Z","board_verified":true,"closed_at":null,"days_open":247,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":247},"description":"What You'll Be Doing:\nHands-on Data & Al Solutions for Operations Support\nActively lead and contribute to high-impact data/AI projects that directly improve operations support outcomes - e.g., real-time incident enrichment, predictive alerting, automated root-cause analysis, change risk scoring, ticket clustering & autotriage, knowledge mining for support agents, and intelligent runbooks.\nDesign and deliver scalable features embedded into operations support workflows and platforms (ServiceNow, Jira Service Management, monitoring tools, ITSM systems, etc.) in collaboration with multidisciplinary competency teams.\nEnsure solutions meet strict operations support SLAs for reliability, low latency, auditability, explainability, and zero-downtime deployment.\nUp-to-date with innovations and research in AIOPS Tools\nAIOps Tools & Platform Leadership for Operations Support\nLead the architecture, development, and continuous enhancement of internal AIOps platforms and reusable components that power operations support teams - including integration with ITSM, observability (Prometheus/Grafana/ELK/Dynatrace/Splunk), ticketing, and automation tooling.\nSupport MLOps/AlOps best practices specifically for production operations support Al systems: model monitoring in live ops environments, drift & performance degradation detection, rollback mechanisms, and cost control at operational scale.\nAl Technical Leadership for Operations Support Initiatives\nServe as the lead Al technical authority and trusted advisor for all operations support programs, automation movements, and Al transformation efforts across service operations, NOC, support desks, infrastructure operations, and reliability engineering.\nLead technical discussions, architecture reviews, PoCs, vendor evaluations, and solution selection whenever Al is being considered or applied to operations support challenges.\n Identify, prioritize, and drive the highest-ROI Al use cases in operations support - e.g., reducing MTTR/MTTD, automating Level 1 triage, predicting PI incidents, autogenerating post-mortems, optimizing shift handovers, and enabling proactive operations support.\nTeam & People Leadership\nBuild, mentor, and lead a high-performing squad of AIOps specialists focused on operations support outcomes.\nFoster a culture of rapid experimentation, production-first mindset, and relentless focus on operational impact (reduced toil, faster resolution, higher availability).\nPerform technical coaching, design/code reviews, and career development with emphasis on operations support domain knowledge.\nStakeholder & Cross-Functional Collaboration\nPartner intensively with operations support leaders, incident managers, service owners, reliability engineers, ITSM/process teams, and infrastructure groups to align Al initiatives with operational priorities and pain points.\n Strong collaboration with DS&AI Competency.\nWhat We Are Looking For:\n10+ years in data engineering, Al/ML engineering, or operations support technology roles, with 4-6+ years in technical leadership positions within operations support / IT operations / service operations environments.\nProven track record delivering production Al/ML/data solutions that measurably improved operations support KPIs (MTT R, MTT D, ticket deflection, toil reduction, availability).\nStrong hands-on expertise with modern data/AI stacks (Python, Spark, Kafka, Airflow, cloud data platforms, PyTorch/TensorFlow, LLM frameworks) and integration into operations support ecosystems (ServiceNow, PagerDuty, Splunk, Datadog, Moogsoft, BigPanda, etc.)., Databricks, Azure/ADF.\nDeep practical experience with AIOps patterns in live operations support settings: event correlation, anomaly detection, automated actions, predictive analytics, GenAI for ops.\nExperience leading development or significant enhancement of AIOps/internaI tooling platforms specifically for operations support teams\nMissing one or two of these qualifications? We still want to hear from you! If you bring a positive mindset, we'll provide an environment where you feel valued and empowered to learn and grow.\nWhat Will Set You Apart:\nBackground in ITIL-aligned operations support processes (incident, problem, change, service request, knowledge management).\nHands-on work with GenAl/LLM applications in operations support (ops copilots, auto-remediation agents, intelligent knowledge search, summarization of alerts/incidents).\nPrior success scaling AIOps capabilities in large-scale operations support / NOC / shared service environments.\nLeadership & Soft Skills\nAbility to stay deeply technical while leading people and strategy in a high-velocity operations support context.\nExcellent communication - can explain complex Al concepts to operations support practitioners and translate operational pain into technical roadmaps for executives.\nStrong bias for action, production impact, and reducing operational toil through intelligent automation.\nWe Offer:\nStable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites.\n“Office as an option” model. You can choose to work remotely or in the office, depending on your location. \nFlexibility regarding working hours and your preferred form of contract.\nComprehensive online onboarding program with a “Buddy” from day 1.\nCooperation with top-tier engineers and experts.\nUnlimited access to the Udemy learning platform from day 1.\nCertificate training programs. Lingarians earn 500+ technology certificates yearly. \nUpskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.\nInternal Gallup Certified Strengths Coach to support your growth.\nGrow as we grow as a company. 76% of our managers are internal promotions. \nA diverse, inclusive, and values-driven community.\nAutonomy to choose the way you work. We trust your ideas. \nCreate our community together. Refer your friends to receive bonuses. \nActivities to support your well-being and health.\nPlenty of opportunities to donate to charities and support the environment.\n Modern office equipment. Purchased for you or available to borrow, depending on your location.","description_format":"text","description_chars":6191,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Consulting & Integration","Analytics & BI Consulting","Data Engineering & Migration Services"],"lifecycle":[{"event":"open","at":"2026-02-12T05:00:27Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.365,"p_room":0.28,"age_days":247,"expected_fill_days":41,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/lingaro-ai-operations-tech-leader","json_url":"https://alion.io/job/lingaro-ai-operations-tech-leader.json","meta":{"generated_at":"2026-10-17T20:35:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53383},"rest":"https://alion.io/mcp/rest/get_company?id=53383"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flingaro-ai-operations-tech-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flingaro-ai-operations-tech-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flingaro-ai-operations-tech-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lingaro-ai-operations-tech-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flingaro-ai-operations-tech-leader"}]}