{"id":92885,"url":"https://alion.io/job/link-group-senior-m365-support-engineer-2","title":"Senior M365 Support Engineer","company":{"id":880,"name":"Link Group","domain":"linkgroup.co","url":"https://alion.io/company/link-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitify","truth_index":{"grade":"B","score":84,"open_postings":105,"ghost_share":0,"stale_share":0.648,"repost_share":0.01,"time_to_fill_p50_days":47,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":75000,"period":"year","method":"role_seniority_country_cell","sample_n":11},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DLP","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-10-22T13:41:10Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":92},"description":"Senior Microsoft 365 Support Engineer\nAbout the Role\nWe are looking for an experienced Senior Microsoft 365 Support Engineer to join our enterprise IT team. This is a senior, hands-on role focused on resolving complex Microsoft 365 platform issues, driving automation, strengthening security and governance, and supporting continuous platform improvements across a global environment.\nBeyond day-to-day support, you will lead Root Cause Analysis (RCA), implement long-term improvements, mentor junior engineers, and work closely with architects and service owners on strategic platform initiatives.\nKey Responsibilities\nMicrosoft 365 Platform\nLead complex troubleshooting and Root Cause Analysis (RCA) across Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.\nDeliver permanent fixes for recurring platform issues and drive operational improvements.\nDesign, implement, and maintain enterprise governance, security, and compliance standards.\nDevelop advanced PowerShell and Microsoft Graph automation for large-scale administration, reporting, and operational efficiency.\nManage Microsoft 365 Security & Compliance solutions, including:Microsoft Purview\nConditional Access\nData Loss Prevention (DLP)\nRetention Policies\nSensitivity Labels\n\nArchitect and implement platform enhancements across Microsoft 365 services.\nCollaborate with architects and service owners on solution design and platform strategy.\nMentor L1/L2 engineers through documentation, knowledge sharing, and technical coaching.\nPower Platform\nTroubleshoot complex Power Automate workflows, custom connectors, and integration issues.\nResolve Dataverse security, schema, capacity, and environment-related challenges.\nOptimize Power Apps for performance, governance, and security.\nSupport Center of Excellence (CoE) initiatives, ALM processes, and DLP implementation.\nImprove platform reliability through automation, monitoring, and operational best practices.\nRequirements\n 4-6+ years of hands-on enterprise Microsoft 365 administration experience.\nExpert knowledge of:Exchange Online\nSharePoint Online\nMicrosoft Teams\nOneDrive\nMicrosoft Purview (Security & Compliance)\n\nStrong experience with Microsoft Entra ID (Azure AD), including:Conditional Access\nMFA\nIdentity Governance\nAuthentication\nHybrid Identity\n\nAdvanced PowerShell scripting and Microsoft Graph automation.\nStrong Power Platform administration experience:Power Apps\nPower Automate\nDataverse\n\nExperience leading Root Cause Analysis (RCA) and implementing long-term platform improvements.\nStrong understanding of Microsoft 365 governance, security, compliance, and tenant architecture.\nExperience with monitoring and diagnostics tools such as:Message Trace\nCQD / Call Analytics\nAudit Logs\nSign-in Logs\n\nExperience mentoring junior engineers and driving operational excellence.\nExperience working in enterprise environments with 24/7 rotational support.\nNice to Have\nExperience designing enterprise Microsoft 365 platform architecture.\nMicrosoft certifications (MS-102, AZ-104, SC-300, SC-400 or similar).\nExperience with automation-first operational models.\nKnowledge of ITIL processes and service management.\nWhat We're Looking For\nStrong troubleshooting and analytical mindset.\nAbility to solve complex cross-service Microsoft 365 issues.\nExcellent communication and stakeholder management skills.\nPassion for automation, operational excellence, and mentoring others.\nOwnership mentality with a focus on continuous improvement and platform reliability.","description_format":"text","description_chars":3496,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Managed IT Services (MSP)","IT Staffing & Staff 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