{"id":4019670,"url":"https://alion.io/job/link-mobility-network-operations-center-specialist","title":"Network Operations Center Specialist","company":{"id":56629,"name":"LINK Mobility","domain":"linkmobility.com","url":"https://alion.io/company/link-mobility","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gliwice, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"WhatsApp","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-11-10T13:51:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T13:51:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"At LINK, we connect businesses to customers through our communications products and services that drive engagement and satisfaction during each stage of the customer journey. You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or even to check-in for your upcoming flight, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more. At @LINK Mobility we live by three core values that drive our business and people: United, Dedicated and Enthusiastic. When working in @LINK you appreciate diversity, cross-border collaboration and solving complex challenges in a high growth environment. Our people are knowledgeable, curious and agile team players whom strive to consistently deliver the best mobile messaging solutions for our customers.The Group headquarters is in Oslo, Norway, and LINK is publicly listed on the Oslo Stock Exchange. We continue to experience strong organic growth with a high degree of recurring revenue as customers move more business activities onto mobile platforms. \nWhy join us?\nThis is not a “ticket-clicking” role. If you want to grow towards automation, DevOps and have a real influence on how systems operate — you’ll find the space to do it here.\nWhat will you do in our team? \nThere are many challenges ahead of you in the NOC team. You will be responsible for monitoring the LINK Mobility platforms deployed throughout Europe, including troubleshooting, fixing issues and incident management. You will also have the opportunity to prove yourself in many areas, such as monitoring & alert optimization, reporting, developing and improving internal procedures and documentation. You will be working in an international environment on a daily basis cooperating with Operations, DevOps, Customer Support, as well the telecom operators across Europe. \n\nYour main tasks will include: \nMonitor and supervise production messaging platforms and infrastructure across Europe\n\nIndependently troubleshoot incidents (L2/L3) and identify root causes\n\nTake end‑to‑end ownership of incidents: coordination, escalation, communication and follow‑up\n\nActively participate in Incident, Problem and Change Management (ITIL)\n\nHandle premium / SLA customers, including technical communication\n\nCooperate closely with DevOps, Engineering, Customer Support and telecom operators\n\nImprove monitoring, alerting, dashboards and operational tooling\n\nCreate and maintain clear, high‑quality operational documentation\n\nSupport knowledge sharing and onboarding within the NOC team\n\nRequired Skills & Knowledge\nAdvanced knowledge of Polish is an absolute must-have;\n\n3+ years of experience in NOC / Monitoring / Technical Operations / Support (L2+)\n\nSolid Linux experience (troubleshooting, logs, CLI, production systems)\n\nGood understanding of networking fundamentals (TCP/IP, LAN/WAN)\n\nHands‑on experience with monitoring tools (e.g. Zabbix, Grafana, LogicMonitor)\n\nProven experience working in 24/7 environments with real incident responsibility\n\nReadiness to work in a 3-shift system, including some weekends & holidays\n\nPractical knowledge of ITIL processes (Incident, Problem, Change)\n\nAbility to work independently and make decisions during incidents\n\nVery good English (spoken and written)\n\nBasic knowledge of virtualization technologies (e.g., VMware or similar)\n\nBasic scripting skills (Bash, Python)\n\nElastic stack\n\nHow we work\nTeam of 15 members in your Polish team + international collaboration\n\nShort decision-making process and real ownership\n\nStrong focus on automation and reducing manual work\n\nOpen, knowledge-sharing culture\n\nWe offer:\nHybrid work model\n\nCo-financed Medicover care\n\nCo-financed private life-insurance\n\nCo-financed MultiSport card\n\nExtra day off on your birthday\n\nTeam building events\n\nExtra fee from employer for retirement program (PPK)\n\nEmployee Referral Program\n\nSummer bonus\n\nFruits in the office\n\nLunch days: Mondays & Wednesdays\n\nFree parking (cars & bikes)\n\nHiring process (fast & simple)\n1st short call (~10 min)\n\nOnline interview with the team (~60 min)\n\nFeedback within a week\n\nWelcome on board!\n\nTech stack\nCommunication Skills\nITIL\nLinux\nMySQL\nEnglish\nTCP\nTeam Player\nSQL\nPython\nProblem Solving","description_format":"text","description_chars":4235,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid 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