{"id":2527503,"url":"https://alion.io/job/linkedin-senior-customer-success-manager-2","title":"Senior Customer Success Manager","company":{"id":13163,"name":"LinkedIn","domain":"linkedin.com","url":"https://alion.io/company/linkedin","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":128000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"LinkedIn","optional":false}],"status":"closed","first_seen_at":"2026-10-07T08:30:06Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T12:00:49Z","board_verified":false,"closed_at":"2026-10-20T12:00:49Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.\nJoin us to transform the way the world works.\n At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.\nThis role will be based in Stockholm.\nThe (Senior) Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment.\nAs a CSM you will be tasked with:\nServing as a Customer Champion and Advocate \nHelping Customers realize value from their investment \nPartnering on customer retention and expansion. \nThe CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.\nResponsibilities Include:\nAdvance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers.\nPartner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk.\nAct as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value.\nAgree on business objectives and goals with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews.\nDevelop new and innovative ways to share relevant data and insights that are impactful to customers and tie back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews.\nAnalyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.\nProvide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows.\nChampion AI-Powered Enablement by leveraging tools such as Hiring Assistant and Copilot, guiding customers through AI-assisted search and messaging capabilities, and advising on how AI can optimise hiring workflows and talent acquisition outcomes.\nDrive measurable customer outcomes, including recruiter productivity, candidate quality, hiring velocity, user adoption, and overall business performance through effective utilisation of LinkedIn's Hiring and AI-powered solutions.\nMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.\nMaintain an understanding of Hiring products, AI innovations, and industry knowledge to effectively drive greater customer engagement on the most relevant features and functionality for their specific business needs.\nInterpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams.\nExpedite technical and purchase-related escalations.\nDocument all communication with customers accurately and in a timely manner via system tools.\nUp to 15% travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory.\nBasic Qualifications:\n5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management \nFluency in English and Swedish \nPreferred Qualifications:\nRecruiting or other applicable talent experience \n Staffing domain fluency (agency operations, recruiter workflows)\nExecutive communication & value storytelling.\nProficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges \nProficient organization, project management, and time management skills \nExperience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value .\n Influential verbal and written communication skills, including expertise in presenting to both small and large audiences \nProficient understanding of Sales concepts and Software as a Service \nBachelor's degree or equivalent practical experience \nSuggested Skills\nStakeholder Management \nAccount Management \nData Analysis \nGlobal Data Privacy Notice and Compliance Posters for Job Candidates\nPlease use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: 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