{"id":2527255,"url":"https://alion.io/job/linkedin-senior-customer-success-manager-learning","title":"Senior Customer Success Manager - Learning","company":{"id":13163,"name":"LinkedIn","domain":"linkedin.com","url":"https://alion.io/company/linkedin","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"closed","first_seen_at":"2026-10-12T16:47:05Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T12:00:49Z","board_verified":false,"closed_at":"2026-10-20T12:00:49Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.\nJoin us to transform the way the world works.\n At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.\nThis role will be based in London.\nThe Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from LinkedIn Learning Solutions. This role blends customer advocacy, data-driven insights, consultancy and change management to drive adoption, retention, and growth.\nAs a CSM you will be tasked with:\nServing as a Customer Champion and Advocate\n\nHelping Customers realize value from their investment\n\nPartnering on customer retention and expansion\n\nActing as a consultant across the customer lifecycle to embed Learning into their L&D & Talent Management Strategy\n\nThe CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding, adoption and engagement on LinkedIn Learning products and solutions.\nResponsibilities:\nDrive Customer Success & Retention\nPartner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular value reviews.\n\nNavigate enterprise and large enterprise procurement cycles and multi-stakeholder governance.\n\nAct as a Strategic Advisor\nBuild trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve organisational & operational priorities and full product value.\n\nDeliver Insights & Best Practices\nShare impactful data and recommendations, provide ongoing consultation and best-practice recommendations aligned to agreed success criteria.\n\nMaintain a deep understanding of LinkedIn products to guide customers on best practice.\n\nDrive adoption across distributed organisations (departments, agencies etc) with outcome-based success plans.\n\nTailor enablement and content strategies to organisational priorities (workforce skills, digital skills, internal mobility, digital transformation, efficiency, EDI etc).\n\nChampion AI-Powered Enablement\nGuide customers through utilising AI-driven features like content recommendations, skills mapping (Career Hub & Talent Architecture) and personalised enablement to accelerate LinkedIn Learning adoption, demonstrate impact, and support equitable workforce & talent development and retention.\n\nMonitor & Optimize Engagement\nAnalyse usage metrics, identify low utilization, and implement strategies to boost adoption and customer success.\n\nCollaborate Cross-Functionally\nPartner with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.\n\nDrive Measurable Outcomes\nManage and execute projects to drive adoption of new product capabilities with customers.\n\n20% travel required to meet customers.\nBasic Qualifications:\n5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management\n\nExperience in learning, e-learning, organisational L&D or other applicable talent experience\n\nBusiness Fluency in English\n\nPreferred Qualifications:\nProficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges\n\nProficient organization, project management, and time management skills\n\nExperience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value\n\nInfluential verbal and written communication skills, including expertise in presenting to both small and large audiences\n\nProficient understanding of Sales concepts and Software as a Service\n\nBachelor's degree or equivalent practical experience\n\nSuggested skills\nCommunication\n\nStakeholder Management\n\nChange Management\n\nData Driven\n\nGlobal Data Privacy Notice and Compliance Posters for Job Candidates\nPlease use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: 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