{"id":2527197,"url":"https://alion.io/job/linkedin-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":13163,"name":"LinkedIn","domain":"linkedin.com","url":"https://alion.io/company/linkedin","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":43000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-13T11:05:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-24T02:37:42Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.\nJoin us to transform the way the world works.\n At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.\nThe Senior Customer Success Manager (CSM) is part of the LinkedIn Talent Solutions organization. The objective of this role is to drive the adoption of our products within our clients and to help our solutions become a mission-critical, irreplaceable part of our client's talent acquisition strategy.\nYou will partner closely with Account Managers to ensure LinkedIn Customers achieve a significant return and feel successful with their LinkedIn investment. The CSM serves as a key project manager and talent advisor to assigned accounts, to support effective onboarding and complex implementation of products for our existing customers.\nResponsibilities\nPartner with the account team on prioritized accounts in order to drive overall customer adoption, enhance customer success, and mitigate customer churn risk \nAgree on business objectives and goals with customers and build measurable success plans, set the cadence of communication to deliver ROI and operational reviews. \nEnsure success by setting goals that result in customer’s fluency in product functionality and understanding of how to leverage that solution to meet their objectives \nMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success \nAnalyze engagement metrics to identify and provide product education and ongoing onboarding needs, driving best practice usage of the Learning Center \nAct as a trusted advisor to customer management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value \nMaintain a deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs \nDocument all communication with accounts accurately and in a timely manner via system tools. \nInterpret customer insights to drive change in product and act as the voice of the customer to the Product team \nProvide strategic advice to help drive product adoption and map solutions to existing customer workflows \nCelebrate customer wins when customers are realizing success through the use of LinkedIn’s products and solutions \nAct as a change agent for internal (systems & process) and external (product & workflow) change management \n Basic Qualifications:\n7+ years of experience in Consulting, Customer Success, Account Management, Customer Education/Training, Sales, Project Management, Talent Management\n\nPreferred Qualifications:\nBS/BA degree from a 4-year college or university \nRecruiting, Learning, Human Capital Management, or other applicable experience \nDemonstrates an innate curiosity and growth mindset \nStrong verbal and written communication skills and technical aptitude \nExcellent organizational, project management, and change management skills \nDemonstrated experience in understanding and aligning to customer objectives, building relationships across multiple stakeholders, to drive value \nExperience analyzing data, trends, and client information to build actionable strategy and identify product or service growth opportunities \nProficient in CRM (Dynamics) & Microsoft Office (Outlook, Excel, Word, and PowerPoint) \nExcellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they come up \nSuggested Skills\nDiscovery\nMultithreading\nDrives Value\nGains Commitment & Buy-in\nApplies Industry Knowledge\nManages Stakeholders\nChange Management\nBusiness Acumen \n India Disability Policy\nLinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf\nGlobal Data Privacy Notice and Compliance Posters for Job Candidates\nPlease use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.","description_format":"text","description_chars":5172,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Job Boards & Aggregators","Professional Networks"],"lifecycle":[{"event":"open","at":"2026-10-14T12:24:37Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.881,"p_room":0.9,"age_days":9,"expected_fill_days":19,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/linkedin-senior-customer-success-manager","json_url":"https://alion.io/job/linkedin-senior-customer-success-manager.json","meta":{"generated_at":"2026-10-24T02:51:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4551,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13163},"rest":"https://alion.io/mcp/rest/get_company?id=13163"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flinkedin-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flinkedin-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flinkedin-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/linkedin-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flinkedin-senior-customer-success-manager"}]}