{"id":2024854,"url":"https://alion.io/job/linkingtalents-manager-support-informatique-hf-2","title":"Manager Support Informatique - H/F","company":{"id":3908636,"name":"Linking Talents","domain":"linkingtalents.fr","url":"https://alion.io/company/linkingtalents","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cergy, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"EUR","period":"year","gross":null,"usd_annual":78732},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-09-25T23:06:02Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T04:49:46Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Rejoignez un grand groupe français en tant que Manager Support Informatique. Vous serez en lien direct avec le DSI et piloterez l'ensemble des services de support informatique pour plus de 15 000 utilisateurs dans un environnement multi-sites. Vous garantirez la qualité de service, la performance opérationnelle et la maîtrise des coûts, tout en supervisant le cycle de vie du parc informatique. Ce poste requiert une forte dimension opérationnelle, un excellent relationnel et une bonne maîtrise du support utilisateurs.\nMissions\nPiloter l'ensemble des services de support informatique pour plus de 15 000 utilisateurs dans un environnement multi-sites.\nManager les équipes de support et de gestion des flottes informatiques, en garantissant la qualité de service et la performance opérationnelle.\nDéfinir, suivre et analyser les indicateurs de performance, ainsi que les budgets associés, et contribuer aux projets d'intégration des sociétés acquises.\nProfil recherché\nCHALLENGE : * Assurer l'adéquation et la QUALITÉ DE SERVICE aux utilisateurs\n* AUTOMATISER les processus support en s'appuyant sur l'IA\n* Définir et mettre en place le nouveau modèle de support\n* Faire ÉVOLUER L'ORGANISATION en adéquation avec ce nouveau modèle\nPRÉ-REQUIS :\n* BAC+4/5 EN INFORMATIQUE\n* 8 À 10 ANS D'EXPÉRIENCE DANS LE MANAGEMENT DU SUPPORT IT\n* Expérience en MULTI SITES dans des CONTEXTES INDUSTRIELS \nHARD-SKILLS :\n* ANGLAIS : Capacité à échanger à l'ÉCRIT ET À L'ORAL DANS UN ANGLAIS TECHNIQUE et à conduire des présentations ou des réunions\n* Maîtrise du PILOTAGE DE PRESTATAIRES et des engagements de service (SLA/KPI)\n* Bonne connaissance des ENVIRONNEMENTS WORKPLACE (Intune, SCCM, etc.)\n* CERTIFICATION ITIL appréciée\n* Bonne connaissance de l'ITSM EASYVISTA\nSOFT-SKILLS :\n* LEADERSHIP et MANAGEMENT terrain\n* Sens du SERVICE et orientation client\n* Excellent RELATIONNEL\n* Capacité à PILOTER dans un environnement opérationnel exigeant\n* RIGUEUR et sens de l'ORGANISATION\nAVANTAGES ET RÉMUNÉRATION :\n* 60 À 65 K DE SALAIRE FIXE + Prime annuelle : 10 À 20 %\n* POSTE À 100% SUR SITE\n* DÉPLACEMENTS en train et découcher sur plusieurs sites en France (2 À 3 PAR MOIS)\n* AVANTAGES : RTT, Tickets Restaurants, Mutuelle, Participation /\nIntéressement, Primes vacances, ...\nPROCESS DE RECRUTEMENT : 2 entretiens sur le site de CERGY dans le 95 : Etape 1 avec le DRH et 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