{"id":1148274,"url":"https://alion.io/job/linklaters-technology-support-service-engineer-2","title":"Technology Support Service Engineer","company":{"id":40317,"name":"Linklaters","domain":"linklaters.com","url":"https://alion.io/company/linklaters","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":123000,"period":"year","method":"role_country_seniority_unknown","sample_n":259},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-09-23T16:27:20Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-22T02:38:03Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Linklaters\nLinklaters is a global law firm, providing legal services in 20 countries and through 30 offices.\nLinklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.\nWe look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.\nOurs is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.\nWe respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.\nYour Role\nAssists and provides technical assistance for end users with troubleshooting and resolving hardware, software, desktop and application-related problems.\nDiagnoses and troubleshoots technical issues, including account setup and network configuration.\nAssists with incoming ticket requests for assistance, updating tickets with accurate and timely status.\nReviews incident tickets for content, proper routing, first call resolution, problem detection, and timely closure.\nCollaborates with system owners to ensure proper support is provided to end users for those systems.\nLogs and tracks all incoming service requests and incidents in the ticketing system, ensuring accurate documentation and timely updates.\nProvides data and reporting of key performance indicators to monitor operational performance, service level agreement compliance, and continuous improvement.\nAssists with the setup and configuration of new hardware and software for end users, ensuring systems are ready for use.\nProvides first-level technical support to end users, assisting with basic troubleshooting and resolving common hardware and software issues.\nCollaborates with more senior team members and other Technology & Data teams to escalate and resolve complex issues.\nundefined\nAbout you\n·\nExperience in IT support within a global professional services or corporate environment, preferably in the legal sector.\nDemonstrated ability to provide on-site technical assistance.\nTrack record of collaborating with IT teams to resolve complex issues, while maintaining detailed records of service requests and resolutions.\nOur Benefits\nHealth & Wellbeing:\nPrivate Medical Insurance\nFree in-house fitness centre and subsidised health club memberships\nFree onsite GP service and periodic health assessments \nFinance:\nPension and flexible savings options\nIncome protection and life assurance\nMortgage advice and will-writing services\nFamily & Lifestyle:\nElectric car and cycle to work schemes\nEmergency family care\nAdditional holiday/birthday leave\nMaternity/paternity/shared parental leave\nTravel insurance and season ticket loan\nOption to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)\nTechnical Skills\nAccess Control Management, Business Partner Support, Device Management, Equipment Repairs, IT Asset Management (ITAM), IT Incident Management, IT Service Delivery Management, System Administration, Technical Support, TroubleshootingThis list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.","description_format":"text","description_chars":3616,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-23T16:27:20Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:13","stale_co","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/linklaters-technology-support-service-engineer-2","json_url":"https://alion.io/job/linklaters-technology-support-service-engineer-2.json","meta":{"generated_at":"2026-09-24T07:58:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}