{"id":2435326,"url":"https://alion.io/job/linkservesolutions-campaign-coordinator","title":"Campaign Coordinator","company":{"id":4420214,"name":"Linkserve Solutions","domain":"linkservesolutions.com","url":"https://alion.io/company/linkservesolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2025-07-08T00:00:00Z","employer_posted_date":"2025-07-08","last_verified_at":"2026-11-07T10:09:35Z","board_verified":true,"closed_at":null,"days_open":487,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":487},"description":"Join our team while working at the comfort of your home!\nCAMPAIGN COORDINATOR\nJob Description:\nAssist in the implementation and coordination of daily campaign operations\nMonitor agent attendance, schedule adherence, and basic performance indicators\nProvide timely updates, reminders, and campaign announcements to the team\nHelp facilitate team huddles and refreshers as needed\nEnsure agents are well-briefed with campaign objectives, call flows, and updates\nProvide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling\nRelay agent concerns or escalations to the Operations Manager\nAssist in addressing simple policy clarifications or documentation follow-ups\nPromote a positive and collaborative work environment\nGenerate and submit daily/weekly/monthly campaign performance reports\nTrack KPIs such as performance statistics, attendance, and QA scores\nFlag performance trends, areas of concern, and improvement opportunities to supervisors\nMaintain records and trackers used for agent performance monitoring\nCoordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans\nSupport the implementation of developmental action plans\nCollaborate with leadership in training, nesting, and transitioning of new hires\nHelp document campaign SOPs and contribute to process improvement initiatives\nKeep campaign logs, attendance sheets, and report files updated\nAssist in scheduling coaching or evaluation sessions as needed\nSupport documentation of agent feedback, error reports, and other relevant forms\nPerform other administrative tasks as assigned by the Operations Manager\nQualifications:\nExperience as an account manager/telemarketing agent\nExperience as a quality assurance analyst\nProven experience as a campaign manager or similar supervisory position\nProficient in English\nExceptional verbal and written communication skills\nStrong understanding of company products, policies, and services\nExcellent organizational and leadership skills\nAbility to coach, train, and motivate employees\nKnowledge of performance evaluation procedures\nA results-oriented approach\nExcellent problem-solving and customer service skills\nAbility to work under pressure\nAbility to work harmoniously with other positions in the company\nMUST HAVE the following equipment:\nHardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM\nOS: Windows 10 or higher (MacOS equivalent is allowed)\nHeadset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature\nInternet connection: Wired connection; 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