{"id":3060058,"url":"https://alion.io/job/linnaeus-veterinary-client-care-team-member-receptionist","title":"Veterinary Client Care Team Member (Receptionist)","company":{"id":450209,"name":"Linnaeus","domain":"linnaeusgroup.co.uk","url":"https://alion.io/company/linnaeusgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":504},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T05:52:48Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T20:38:11Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Role: Client Care Team member\nLocation: Wear Referrals,part of Linnaeus\nJob type: Permanent, full-time\nHours: 40 hours per week, Monday to Friday. Shifts between 7am - 10pm.\nDue to ongoing growth, we are inviting applications for an experienced Receptionist/Client Care Team Member to join our team at Wear Referrals Veterinary Specialist. This is a genuine opportunity for candidates with extensive high-level reception experience gained in a busy and challenging professional environment to join a successful and growing business with scope for career development for the right candidate. A customer service qualification is preferred.\nThe ideal candidate will have significant experience in a similar high-pressure client care environment, be organised, smart and professional in appearance, detail orientated, committed to excellent customer service and able to commit to a shift-based role.\nMeeting and greeting clients in a professional, yet sensitive manner\nAnswering the telephone, dealing with queries, transferring calls, and taking messages where applicable\nLiaising with referring vets and accurately recording details\nUpdating in-house notes system clearly and accurately\nCoordinating appointments with the animals owners\nDiscussing finances and pet Insurance details\nTaking card and cash payments\nAccurately carrying out departmental filing\nBuilding good working relationships with colleagues at all levels\nAssisting with any other ad hoc duties when requested.\nBenefits\n5 weeks holiday plus bank holidays and Birthday Leave\nCareer progression opportunities\nStaff discount schemes\nLife Assurance\nPrivate healthcare\nStaff discounts\nEnhanced sickness pay\nEnhanced equal family leave\nE-car salary sacrifice scheme\nEmployer contribution pension scheme\nWellness program including: Employee assistance program\nEyecare voucher scheme\nFree annual Flu jab\nCycle to work scheme\n\nAbout us\nWear Referrals is a multi-disciplinary, specialist veterinary referral hospital in the North East of England, close to the historic university city of Durham, the thriving city of Newcastle, and set between the northeast coast and the Pennines. The hospital is also within easy reach of the Yorkshire Dales, the Lake District and Scotland.\nOur specialist services include neurology, orthopaedics, soft tissue surgery, internal medicine, anaesthesia, oncology, diagnostic imaging and cardiology, a busy primary care out-of-hours emergency service, in-house hydrotherapy.\nWear Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.\nAt Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.\nWe are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.\nAll applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Wear Referrals, Linnaeus or the role, please contact our Talent Acquisition team at . \n#LI-OH1 #LI-Onsite","description_format":"text","description_chars":3804,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-22T05:52:48Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.706,"p_room":0.75,"age_days":12,"expected_fill_days":13,"reasons":["conf:57","win:late"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/linnaeus-veterinary-client-care-team-member-receptionist","json_url":"https://alion.io/job/linnaeus-veterinary-client-care-team-member-receptionist.json","meta":{"generated_at":"2026-11-03T14:39:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20598,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450209},"rest":"https://alion.io/mcp/rest/get_company?id=450209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flinnaeus-veterinary-client-care-team-member-receptionist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flinnaeus-veterinary-client-care-team-member-receptionist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flinnaeus-veterinary-client-care-team-member-receptionist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/linnaeus-veterinary-client-care-team-member-receptionist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flinnaeus-veterinary-client-care-team-member-receptionist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3060058}},{"tool":"search_jobs","arguments":{"company":"linnaeusgroup.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3060058},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}