{"id":1428767,"url":"https://alion.io/job/linq-partner-success-manager","title":"Partner Success Manager","company":{"id":680152,"name":"Linq","domain":"linqapp.com","url":"https://alion.io/company/linqapp","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T14:51:07Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-13T21:37:37Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Partner Success Manager\nLocation: Birmingham, AL (in office)\nType: Full time\nCompensation:\nSan Francisco: 85k Base + $30K annual bonus potential\n\nBirmingham: $75K base + $30K annual bonus potential\n\nTravel: ~15% to partner locations\nWho We Are\nWe believe the future of technology is a conversation, not a click. Linq builds the infrastructure that lets businesses talk to customers through AI - in the channels where conversations are already happening: iMessage, RCS, SMS, and voice.\nWe're a small team, we ship code every single day, and we're just getting started.\nThe Role\nThis role owns partners after launch and throughout their experience with us. Once a partner is live, you become their main point of contact and know their integration and use cases inside and out.\nYour responsibilities are focused on providing a high level of support and fostering real relationships. Partners lean on you when something goes wrong and when they're looking to do more with us. You'll own communication, understanding their needs, and staying with it until everything is handled. You'll need the technical acumen to reproduce issues and get far enough into a problem that engineering receives a diagnosis rather than a forwarded message. Relationships matter just as much as technical support and you’ll build through regular check-ins, roadmap conversations, and enough trust that partners tell you what's actually happening.\nWhat You'll Do\nA portfolio of enterprise partners as their primary point of contact and owner of their experience with us from launch onward\n\nFirst-line technical support: triage, reproduce, diagnose, resolve what you can, and escalate with enough detail that engineering can respond as needed\n\nHealth monitoring across usage, volume, and error patterns so problems get caught before a partner reports them\n\nPartner relationships, including a consistent check-in cadence, roadmap conversations about what they're building next, and enough presence that you hear about changes on their side before they turn into requests\n\nThe feedback loop from partners back into product and engineering as you’ll be closest to the experience\n\nYou Might Be a Fit If You Have\nExperience owning technical relationships, such as technical account management, customer success at a technical product, solutions engineering, or technical support\n\nExperience running the work across a book of accounts, keeping open threads, follow-ups, and commitments moving without anyone chasing you for status\n\nComfort with APIs, docs, logs, and error responses, enough to reproduce an issue yourself rather than forward it\n\nThe ability to explain a technical constraint to a business stakeholder and a business constraint to an engineer\n\nBonus\nExperience with a conversational or messaging platform\n\nSupporting API or developer-facing products\n\nAn early-stage company where the support function was still being defined\n\nWhy Linq\nHealth/Dental/Vision insurance\n\nFlexible PTO\n\n401(k)\n\nWellness stipend, book stipend, professional development opportunities\n\nDirect access to leadership. We're a small team solving real problems with no layers of bureaucracy between you and the work","description_format":"text","description_chars":3167,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Messaging Apps"],"lifecycle":[{"event":"open","at":"2026-09-29T00:44:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.763,"p_room":0.9,"age_days":14,"expected_fill_days":33,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/linq-partner-success-manager","json_url":"https://alion.io/job/linq-partner-success-manager.json","meta":{"generated_at":"2026-10-13T21:59:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33598,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":680152},"rest":"https://alion.io/mcp/rest/get_company?id=680152"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flinq-partner-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flinq-partner-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flinq-partner-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/linq-partner-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flinq-partner-success-manager"}]}