{"id":3460058,"url":"https://alion.io/job/lio-product-manager-post-sales-and-costumer-value","title":"Product Manager - Post-Sales and Costumer Value","company":{"id":678639,"name":"Lio","domain":"lio.ai","url":"https://alion.io/company/lio-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":10,"ghost_share":0,"stale_share":0.3,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":186000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-10-24T14:41:44Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-11-15T01:12:14Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"About Lio\nBuild AI that runs inside the world's largest enterprises.\nEveryone is building AI. Very few are making it work at enterprise scale.\nAt Lio, we're building the AI workforce for procurement. Our AI agents automate complex, mission-critical workflows across procurement, logistics, and finance for some of the world's largest companies.\nBacked by leading investors including a16z and Y Combinator, we're growing fast and tackling some of the most complex challenges in enterprise AI.\nWe're looking for people who want to take ownership, solve hard problems, and build technology that delivers real business impact.\nThe Role\nWe're looking for a Product Manager - Post-Sales & Customer Value who wants to make enterprise AI genuinely useful at scale.\nGetting AI agents into production is only the beginning. What matters is what happens next: Are customers actually using them? Are workflows becoming more efficient? Are we delivering measurable business value?\nYour mission is to connect what happens in real customer environments with how we continuously improve our products.\nYou'll work closely with Implementation Managers, Forward Deployed Engineers, Customer Success, and our engineering teams to identify adoption barriers, improve existing agents, and turn individual customer learnings into scalable product improvements.\nProduct Management at Lio works differently.\nOur engineers own their features and make most product decisions. You won't spend your days managing backlogs, writing lengthy specifications, or assigning tickets.\nInstead, you'll bring customer insights, usage data, and commercial context to the table, enabling engineers and implementation teams to make better decisions.\nYour success is measured by the value our customers actually receive.\nWhat You'll Do\nDrive customer adoption: Work with Implementation and Customer Success teams to ensure customers successfully adopt our AI agents and integrate them into everyday workflows.\n\nTurn deployments into insights: Identify recurring implementation challenges, configuration issues, and product gaps across enterprise customers.\n\nUnderstand product performance: Analyze usage, adoption, automation rates, workflow completion, and time-to-value to identify opportunities for improvement.\n\nConnect customers with engineering: Establish regular feedback loops with users, implementation teams, and engineers to understand what works and what needs to change.\n\nInfluence product decisions: Translate customer challenges into clear, evidence-based recommendations for improving existing agents and developing new capabilities.\n\nBuild scalable knowledge: Own and continuously improve our product and implementation knowledge base, including deployment playbooks, best practices, and internal AI knowledge systems.\n\nIdentify expansion opportunities: Recognize where additional capabilities can increase customer value, retention, and account expansion.\n\nMeasure impact: Validate whether product improvements lead to better adoption, stronger automation outcomes, and measurable customer value.\n\nWhat We're Looking For\n2+ years of experience in Product Management, Implementation, Customer Success, Solutions Consulting, or a comparable role.\n\nExperience in a fast-moving B2B SaaS startup or scale-up, ideally serving enterprise customers.\n\nDirect exposure to post-sales customer journeys, including implementations, adoption, retention, or expansion.\n\nStrong technical understanding and experience collaborating closely with engineering teams.\n\nFamiliarity with AI and LLM-based products, including their capabilities and limitations.\n\nAnalytical skills and the ability to independently evaluate usage data, identify patterns, and recommend improvements.\n\nStrong communication skills in English; German is a plus.\n\nA hands-on, customer-first mindset with a strong sense of ownership.\n\nExperience using AI tools to work more efficiently and solve problems.\n\nExperience in procurement is a plus, but not required. What matters most is your ability to understand complex customer problems and turn them into meaningful product improvements.\nWhy Join Lio?\nShape enterprise AI adoption: Help define how some of the world's largest companies successfully deploy and use AI agents.\n\nDirect product impact: Your insights will influence what we build and how our products evolve.\n\nWork with exceptional engineers: Collaborate with product-minded builders who move fast and take ownership of their work.\n\nSee measurable results: Connect your work directly to customer outcomes, adoption, retention, and revenue.\n\nHigh ownership, low bureaucracy: Take responsibility, make decisions, and help build the processes that allow us to scale.\n\nIf you care more about real customer impact than managing roadmaps, we'd love to meet you.","description_format":"text","description_chars":4795,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-29T13:32:25Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":0.9,"age_days":20,"expected_fill_days":48,"reasons":["conf:4","velocity","win:mid","comp:junior"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/lio-product-manager-post-sales-and-costumer-value","json_url":"https://alion.io/job/lio-product-manager-post-sales-and-costumer-value.json","meta":{"generated_at":"2026-11-15T03:12:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5958,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678639},"rest":"https://alion.io/mcp/rest/get_company?id=678639"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flio-product-manager-post-sales-and-costumer-value"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flio-product-manager-post-sales-and-costumer-value"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flio-product-manager-post-sales-and-costumer-value"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lio-product-manager-post-sales-and-costumer-value\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flio-product-manager-post-sales-and-costumer-value"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3460058}},{"tool":"search_jobs","arguments":{"company":"lio.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3460058},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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