{"id":3135602,"url":"https://alion.io/job/liquidity-services-director-it-infrastructure-operations","title":"Director, IT Infrastructure & Operations","company":{"id":7799,"name":"Liquidity Services","domain":"liquidityservices.com","url":"https://alion.io/company/liquidity-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":158700,"max":178550,"currency":"USD","period":"year","gross":null,"usd_annual":178550},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-22T21:53:18Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T06:39:44Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Director, IT Infrastructure and Operations leads the teams that keep Liquidity Services’ technology operating reliably every day: Platform Operations, Network Engineering, and Service Desk and Field Support. This role is accountable for the reliability, security, scalability, and cost-effectiveness of end-user support; server, identity, collaboration, backup, and storage platforms across on-premises, Azure, and AWS environments; and the hybrid network that connects offices, retail locations, warehouse facilities, cloud environments, and remote users. As a hands-on technical leader, the Director sets operational standards and service levels, serves as the senior escalation point for infrastructure and network issues, builds and develops the team, manages vendors and budgets, and leads modernization efforts in partnership with Information Security, DevOps, application teams, and business leaders. Based in the Dallas area, the Director works on-site at the Richardson, TX office several days a week and serves as the senior IT operations leader for that location.\n Service availability: Uptime of critical infrastructure, network, and end-user services meets defined targets. \nService Desk performance: Response time, resolution time, first-contact resolution, backlog, and employee satisfaction meet agreed service levels. \nSecurity and compliance: Servers, endpoints, and network devices are kept current on security patches, vulnerabilities are remediated on schedule, and infrastructure controls pass PCI and SOX audits. \nResilience: Backups and disaster recovery are tested regularly and meet defined recovery goals. \nModernization delivery: The infrastructure and network roadmap is executed on schedule and within budget, including removing the dependency on Cisco cloud services routers and delivering new facility builds and site upgrades. \nFinancial management: Infrastructure, cloud, telecom, and support spending is managed within budget, with measurable licensing, cloud, and vendor cost savings. \nTeam strength: Strong retention, development, and coverage of critical skills across all three teams. \nLead, manage, and develop the Platform Operations, Network Engineering, and Service Desk and Field Support teams, including hiring, goal setting, performance management, coaching, and succession planning. \nSet the strategy and multi-year roadmap for end-user support, infrastructure, and network services, aligned with business priorities, security requirements, and the company’s cloud direction. \nOversee Service Desk and Field Support operations through the Service Desk Director, including field services across offices, retail locations, and warehouse facilities, and set expectations for service levels, escalation paths, staffing and coverage models, and self-service and knowledge-management practices. \nOwn the implementation, delivery, and support of enterprise server and identity platforms, including Windows Server, virtualization platforms, Active Directory, Entra ID (Azure AD), ADFS, and DNS/DHCP. \nOwn the Microsoft 365 collaboration stack, including Exchange Online, SharePoint, and Teams, and the endpoint management platforms that support it. \nOversee cloud infrastructure across multiple Azure regions and the AWS environment, in partnership with DevOps and application teams. \nOwn backup and disaster recovery using Rubrik and Azure Site Recovery, including regular recovery testing, documentation, and business continuity planning. \nGovern enterprise file shares and data storage policies, including retention, PII, access, and user roles, with regular access and integrity audits in partnership with Information Security. \nDrive cloud cost optimization with Server, Development, DevOps, and Database teams using native cloud cost tools. \nOversee the hybrid network environment, including Cisco and Meraki switching and wireless, Palo Alto firewalls and VPN, WAN and internet connectivity, and the program to replace Cisco cloud services routers with cloud-native connectivity between Azure, AWS, and company sites. \nOwn infrastructure and network monitoring and alerting (such as PRTG and Datadog), so that issues are detected and resolved before they affect the business. \nLead IT delivery for new facilities, expansions, relocations, and site upgrades, coordinating network, infrastructure, end-user equipment, and Service Desk readiness. \nEstablish and run IT service management processes, including incident, problem, change, configuration, asset, and request management; lead major-incident response and post-incident reviews, and serve as the senior escalation point for infrastructure issues. \nServe as the primary liaison between Platform Operations and the Security and Site Reliability (SSRE) team; partner with Information Security on patching, vulnerability remediation, access controls, logging, and segmentation, and support PCI, SOX, and other audit and control requirements. \nDefine operational metrics and dashboards, and report service performance, risks, and project status to IT leadership and business stakeholders. \nDevelop and manage the infrastructure, cloud, network, telecom, and support budgets; drive cost optimization across licensing, cloud consumption, carriers, and hardware. \nManage relationships with key vendors, carriers, managed service providers, and contractors; partner with the Contracts team on negotiations, renewals, and service-performance reviews. \nChampion automation, standardization, and documentation to improve reliability and reduce manual work. \nServe as the senior IT infrastructure leader on-site at the Richardson, TX office and as the escalation point for after-hours critical incidents. \nSupervisory Responsibilities:\nTeam or Function Manager: This position manages a team or function and is responsible for hiring, performance management, employee development, and ensuring work is completed in alignment with organizational objectives.\nDirectly manages the leaders and senior individual contributors responsible for Platform Operations, Network Engineering, and Service Desk and Field Support, including the Service Desk Director who leads help desk and field support technicians. \nProvides second-level leadership for help desk analysts and field support technicians, ensuring consistent service levels, escalation practices, performance expectations, and employee experience across locations. \nResponsible for hiring, performance management, development, and staffing decisions for these teams, and for oversight of contractors and managed service providers supporting these functions. \n Education/ Experience:\nBachelor’s degree in Computer Science, Information Systems, or a related field, or an equivalent combination of experience and certifications.\n\nTen or more years of progressively responsible IT infrastructure and operations experience, including at least five years managing technical teams. \nHands-on background in Microsoft server and identity infrastructure, including Windows Server, Active Directory, and Microsoft 365, in an organization with at least 1,000 employees is preferred. \nExperience leading multiple IT functions, such as platform operations, network engineering, and service desk and field support, in a distributed, multi-site organization. \nDemonstrated success delivering infrastructure, network, or cloud modernization programs. \nDeep knowledge of Windows Server administration, Active Directory, Entra ID (Azure AD), ADFS, DNS/DHCP, and Windows and Azure security best practices. \nStrong working knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, and Teams. \nExperience with virtualization platforms, enterprise storage, backup and recovery tools such as Rubrik, and/or Azure Site Recovery. \nExperience with Azure and AWS infrastructure and networking in a hybrid environment. \nStrong working knowledge of enterprise networking and network security, including Cisco and Meraki switching and wireless, Palo Alto firewalls, VPN, and WAN connectivity. \nExperience leading a Service Desk and IT service management team with defined service levels using an ITSM platform. \nBudget ownership and vendor management experience, including contract negotiation and telecom carrier management. \nWorking knowledge of PCI, SOX, and related control and audit requirements. \nExperience with monitoring platforms such as Data Dog, PRTG, or similar enterprise monitoring and observability tools. \nPowerShell scripting, infrastructure-as-code, and automation experience. \nExperience with cloud-native network transit architectures, such as AWS Transit Gateway and Azure Virtual WAN, and migration away from virtual router appliances. \nITIL 4 certification or equivalent IT service management training. \nExperience supporting retail, warehouse, or logistics operations, and managing geographically distributed, field, or contracted support teams. \nRelevant certifications such as Microsoft Azure Administrator or Solutions Architect, AWS, CCNP, PMP, or CISSP. \nSkills and Ability:\nStrong leader who builds accountable, high-performing teams \nHands-on technical depth to step in on complex escalations \nAbility to balance day-to-day operational demands with long-term strategic initiatives and to manage multiple priorities under pressure \nClear, confident written and verbal communication with technical teams, executives, and business stakeholders \nSound judgment and composure when leading critical incidents \nStrong analytical, troubleshooting, planning, and prioritization skills \nCustomer-service mindset focused on the employee experience \nWork Conditions/ Physical Demands:\nThis position is primarily in a home office or at the Richardson, TX office. The employee is expected to maintain a safe, secure, and distraction-free workspace with reliable internet access. Duties primarily involve prolonged periods of sitting, working on a computer, and communicating via phone and video conferencing. \nThe employee must be able to frequently use a computer, keyboard, mouse, and other standard office equipment, as well as communicate effectively with colleagues, customers, and business partners. Occasional lifting of office materials or equipment up to 15 pounds may be required. \nAvailability for after-hours escalation of critical incidents and planned maintenance. \nPeriodic visits to warehouses and retail facilities, which may involve noise, temperature variation, and active equipment.\nTravel:\nOccasional travel may be required for meetings, training, or business needs (up to 10%).\nPay & Benefits:\nCompensation is determined by various factors such as location, education, knowledge, skills, competencies, and experience, as well as internal and external equity and organizational needs. Additionally, this role is eligible for an annual discretionary bonus.\nThe salary range for this position is $158,700 to $178,550 annually. The posted range reflects our national average range for the job. We may ultimately pay more or less than the published range based on the factors mentioned above. This range may be modified in the future.\nAt Liquidity Services, we provide a comprehensive benefits package that supports our employees' well-being and provides growth opportunities and career development. Our offerings include:\nCompetitive wages\nHealthcare (medical, dental, vision, prescription drugs, FSAs)\n401(k) plan\nPaid time off (PTO) and holidays\nPaid parental leave\nLife and disability insurance\nEmployee Assistance Program (EAP)\nProfessional development and tuition assistance\nDisclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.\nLiquidity Services is an Equal Opportunity Employer.","description_format":"text","description_chars":11964,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Home office","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-23T05:35:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6 · green card filings: 1","filings_12m":6,"filings_prev_12m":5,"green_card_filings_12m":1,"median_offered_wage_usd":128214,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:13","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":178550,"is_top_pay":false},"html_url":"https://alion.io/job/liquidity-services-director-it-infrastructure-operations","json_url":"https://alion.io/job/liquidity-services-director-it-infrastructure-operations.json","meta":{"generated_at":"2026-10-28T11:36:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15324,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7799},"rest":"https://alion.io/mcp/rest/get_company?id=7799"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fliquidity-services-director-it-infrastructure-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fliquidity-services-director-it-infrastructure-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fliquidity-services-director-it-infrastructure-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/liquidity-services-director-it-infrastructure-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fliquidity-services-director-it-infrastructure-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3135602}},{"tool":"search_jobs","arguments":{"company":"liquidityservices.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3135602},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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