Title Clerk

The Title Clerk is responsible for supporting accurate, timely, and compliant vehicle title processing for Sierra’s Phoenix and Tucson operations. This position assists with reviewing vehicle titles and supporting documentation, processing sold notices, maintaining accurate title records, mailing titles to buyers, and resolving title-related inquiries.

This role helps ensure a smooth post-sale experience for customers and supports operational efficiency by maintaining attention to detail, meeting processing deadlines, and following applicable state requirements and internal procedures.

• Accurately enter title, vehicle, buyer, and transaction-related information into internal systems to support timely processing and recordkeeping.
• Review vehicle titles and supporting documentation for completeness, accuracy, and compliance with applicable state requirements, including identifying errors, omissions, or alterations that may impact title processing.
• Verify sale documentation and process sold notices in accordance with established procedures and required timelines.
• Prepare and mail titles to the appropriate buyer and confirmed address, ensuring accuracy and proper tracking of title distribution.
• Generate, review, and maintain title-related reports to monitor processing status, identify outstanding items, and support operational follow-up.
• Support internal audits, title file reviews, and related administrative tasks to help ensure records are accurate, complete, and properly maintained.
• Respond to customer and internal stakeholder inquiries regarding title status, documentation requirements, and title-related issues in a timely and professional manner.
• Provide a positive post-sale customer experience by communicating clearly, resolving routine title questions, and escalating complex issues as appropriate.
• Proactively identify and address title-related issues, coordinating with appropriate internal teams or external parties to support timely resolution.

Education/ Experience:

• High school diploma or GED preferred.

• Two or more years of office experience preferred.
• Vehicle title handling and processing experience strongly preferred.

Skills and Ability:

• Bilingual proficiency in English and Spanish required.
• Strong time management and organizational skills.
• Effective customer service, verbal communication, and written communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and meet competing deadlines while maintaining accuracy and attention to detail.
• Flexible and adaptable, with the ability to support changing priorities and execute initiatives effectively.

Work Conditions/ Physical Demands:

• This position is performed inside an office/warehouse environment and requires regular physical activity. Essential functions include standing, walking, bending, lifting, and carrying materials weighing up to 50 pounds. The role may involve repetitive motions, exposure to varying weather conditions, and walking in uneven terrain.
• This positions in onsite, Monday Friday, 7:30 AM- 4:00 PM MST.

Location:

• Phoenix, AZ

Travel:

• Travel is not required for this position (0%).

Pay & Benefits:

Compensation is determined by various factors such as location, education, knowledge, skills, competencies, and experience, as well as internal and external equity and organizational needs. Additionally, this role is eligible for an annual discretionary bonus.

The salary range for this position is $19.7 to $20 hourly. The posted range reflects our national average range for the job. We may ultimately pay more or less than the published range based on the factors mentioned above. This range may be modified in the future.

At Liquidity Services, we provide a comprehensive benefits package that supports our employees' well-being and provides growth opportunities and career development. Our offerings include:

• Competitive wages
• Healthcare (medical, dental, vision, prescription drugs, FSAs)
• 401(k) plan
• Paid time off (PTO) and holidays
• Paid parental leave
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and tuition assistance

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.

Liquidity Services is an Equal Opportunity Employer.