{"id":4219797,"url":"https://alion.io/job/lisit-erp-support-consultant","title":"ERP Support Consultant","company":{"id":3852495,"name":"Lisit","domain":"lisit.cl","url":"https://alion.io/company/lisit","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Providencia, Chile"],"countries":["CL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1500,"max":2000,"currency":"USD","period":"month","gross":null,"usd_annual":24000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-12T20:00:09Z","employer_posted_date":null,"last_verified_at":"2026-11-12T20:00:09Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Descripción del puesto\nBuscamos un/a Consultor/a N2 con sólidos fundamentos en ERP y soporte de sistemas, que tenga criterio técnico para resolver y escalar con precisión cuando sea necesario.\nRequisitosExperiencia en soporte N2 para ERP: SAP, Oracle o Microsoft Dynamics (priorizamos alguno de estos, con capacidad de adaptarse al resto).\nConocimientos de SQL para análisis y resolución de problemas de base de datos.\nConocimientos de Linux para diagnóstico y soporte operativo.\nDisponibilidad para modalidad presencial con horario de 09:00 a 18:00.\nHabilidades y competenciasCapacidad de análisis y resolución de problemas con enfoque en causa raíz.\nBuenas habilidades de comunicación para explicar hallazgos y acuerdos a equipos técnicos y no técnicos.\nResponsabilidad, prolijidad y orientación a la calidad en la documentación.\nTrabajo en equipo y colaboración con seguimiento de casos, prioridades y tiempos.\nOrientación al cliente y actitud de mejora continua. \nEn Lisit valoramos el compromiso, la curiosidad técnica y el respeto por los procesos de soporte para garantizar estabilidad en sistemas críticos.\nFunciones\nComo Consultor/a N2, seremos responsables de dar soporte técnico y funcional de segundo nivel a soluciones ERP del cliente, asegurando continuidad operativa y calidad en los sistemas.\nAtender incidentes y requerimientos N2 vinculados a ERP (SAP, Oracle o Dynamics), siguiendo procedimientos y SLAs.\nRealizar diagnóstico y resolución de problemas en aplicación, flujos y configuraciones relacionadas al ERP.\nGestionar y revisar base de datos: consultas, análisis de performance, troubleshooting y soporte SQL.\nAdministrar y/o apoyar tareas en entornos Linux para ejecutar diagnósticos, revisiones y tareas operativas necesarias.\nParticipar en actividades de mejora continua: identificar causas raíz, proponer acciones correctivas y preventivas, y documentar resultados.\nCoordinar con equipos funcionales y técnicos para recolectar información, validar hipótesis y asegurar el cierre correcto de casos.\nGenerar documentación técnica y funcional (runbooks, procedimientos, evidencias) para reutilización del conocimiento.\nContribuir a la adopción de buenas prácticas y estandarización del soporte N2.\nDeseable\nExperiencia en monitoreo y gestión de incidentes con herramientas de operación (ticketing, logs, trazas).\nConocimientos en performance tuning (consultas, índices, planes de ejecución) y optimización en entornos ERP.\nExperiencia en scripting y automatización básica en Linux (por ejemplo, Bash).\nParticipación en proyectos de implementación o upgrades de ERP.\nConocimiento de buenas prácticas ITIL/gestión de servicios para soporte de segundo nivel.\nBeneficios\nEn este rol, la actividad es presencial y contamos con horario de 09:00 a 18:00 para asegurar coordinación y respuesta eficiente.\nSi te interesa el desafío de dar soporte N2 en ERP (SAP, Oracle o Microsoft Dynamics) con SQL y Linux, esperamos tu 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