{"id":665931,"url":"https://alion.io/job/listenlabs-engagement-manager-3","title":"Customer Strategy Lead","company":{"id":678406,"name":"Listen Labs","domain":"listenlabs.ai","url":"https://alion.io/company/listenlabs","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":29,"ghost_share":0.069,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":112,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Anthropic","optional":false},{"name":"Perplexity","optional":false},{"name":"Replit","optional":false},{"name":"Scale AI","optional":false}],"status":"live","first_seen_at":"2026-07-08T00:08:46Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-10-30T02:39:48Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":113},"description":"TL;DR: We're hiring an Engagement Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.\nBackground\nListen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks. Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions.\nCompany highlights:\nWorld-Class Team: Founded by serial entrepreneurs - Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) - and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling. Over 30% of our team are former founders, and multiple are competitive programming medalists.\n\nHypergrowth: Since launching, Listen has grown annualized revenue 15x and completed over 2 million interviews - backed by $100M in total funding led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating.\n\nTraction: Already serving 15% of Fortune 100s. Enterprise wins and expansions across Anthropic, Microsoft, Nestlé, Perplexity, Sweetgreen, and more - with teams telling us research that used to take six to eight weeks now happens in days.\n\nWhat You’ll Do\nOwn the customer journey post-sale, managing onboarding, adoption, retention, and growth.\n\nServe as the primary day-to-day contact for key accounts.\n\nPartner with sales to identify expansion and renewal opportunities.\n\nProvide proactive guidance and support to maximize customer value.\n\nCollect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.\n\nDevelop and refine customer success playbooks as we scale.\n\nWho You Are\n4-8 years of professional experience.\n\nExperience in a customer-facing position is a plus.\n\nStrong relationship-building, communication, and organizational skills.\n\nSelf-starter comfortable with ambiguity and fast-paced environments.\n\nExperience with research, insights, or AI products is a plus.\n\nAbility to work in office 5 days/week.\n\nLife at Listen Labs\nHealth, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.\n\nCompetitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC - we hire the best and treat them accordingly, with meaningful equity ownership.\n\nAnnual Learning Stipend: Books, courses, conferences, coaching, language lessons - almost anything that makes you sharper.\n\nAnnual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.\n\nMonthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.\n\nFed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.\n\nFlexible time off: A take-what-you-need vacation policy.\n\nWe celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party - every win is a team win.\n\nRoom to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.","description_format":"text","description_chars":3553,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Gym membership","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-09-10T21:54:51Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.753,"p_room":0.44,"age_days":113,"expected_fill_days":112,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":false},"html_url":"https://alion.io/job/listenlabs-engagement-manager-3","json_url":"https://alion.io/job/listenlabs-engagement-manager-3.json","meta":{"generated_at":"2026-10-30T05:06:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7177,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678406},"rest":"https://alion.io/mcp/rest/get_company?id=678406"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flistenlabs-engagement-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flistenlabs-engagement-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flistenlabs-engagement-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/listenlabs-engagement-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flistenlabs-engagement-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":665931}},{"tool":"search_jobs","arguments":{"company":"listenlabs.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":665931},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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