{"id":3571681,"url":"https://alion.io/job/litera-customer-adoption-manager-corporate","title":"Customer Adoption Manager, Corporate","company":{"id":9081,"name":"Litera","domain":"litera.com","url":"https://alion.io/company/litera","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":16,"ghost_share":0,"stale_share":0.063,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T17:42:33Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Ready to Help Shape the Future of Legal Tech?!\nAt Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.\nWhere You’ll Work\nThis is a hybrid role based in Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection.\nWhy this Role Matters\nAs a Corporate Customer Adoption Manager, you make sure a portfolio of corporate customers achieves measurable outcomes and gets lasting value from Litera through a proactive, repeatable approach to customer success. You’ll partner with customer champions, administrators, and decision-makers, alongside colleagues across Sales, Support, and Product. The result is stronger adoption, risks caught early, and healthy accounts that are ready to renew. This is a high-visibility role where you’ll shape how Litera scales customer success while keeping every customer on a clear path to value.\nWhat You’ll Deliver\nOwn the health, adoption, and success of your corporate portfolio, with a clear understanding of each customer’s objectives, use cases, stakeholders, and desired outcomes\nMonitor product usage, engagement, sentiment, and support issues to prioritize your time based on account health, adoption gaps, lifecycle stage, and business impact\nSet clear customer objectives and success criteria, and turn them into practical success plans with metrics, milestones, owners, and target dates\nTrack progress against customer outcomes through structured reviews and regular touchpoints, so customers always know their path to value\nDrive adoption of core features and workflows by using usage data and engagement signals to find underutilization, stalled onboarding, and declining activity\nRun repeatable adoption programs, targeted enablement, training, and communications that encourage customers to adopt proven workflows and best practices\nBalance digital and scalable resources with higher-touch support for the accounts that need it most\nSpot emerging risks before they affect retention, and lead action plans for customers with low adoption, poor engagement, or limited value realization, escalating technical, product, or commercial concerns to the right teams\nBuild productive relationships with champions, administrators, decision-makers, and end users, with an engagement cadence matched to each account’s needs and potential\nPartner with Account Management or Sales on renewal readiness and expansion, and encourage customer advocacy when customers have achieved meaningful results\nBring customer feedback and recurring needs back to internal teams, and identify process improvements that increase efficiency without compromising customer outcomes\nKeep CRM and customer success platform records accurate, and share successful adoption strategies and portfolio management practices with the broader CS team\nWe’re committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we’re here to support you.\nWhat You’ll Bring\nMust-Haves:\nExperience in customer adoption, account management, customer onboarding, SaaS, or a related customer-facing role\nAbility to manage multiple customer relationships and prioritize competing needs effectively\nExperience tracking adoption, customer health, milestones, and measurable outcomes\nStrong analytical and problem-solving skills, including the ability to interpret product usage and engagement trends\nExcellent written and verbal communication skills\nStrong organizational skills, follow-through, and attention to detail\nAbility to work effectively across Sales, Support, Product, and other internal teams\nComfort using CRM, customer success, reporting, and productivity tools\nGreat candidates don’t check every box. If this role excites you, we encourage you to apply.\nWhat You’ll Experience\nA team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.\nGlobal Reach. Partner with teams around the world to solve complex challenges that matter.\nReal opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.\n AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.\nLiterais an equal opportunity employer. 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