{"id":3571679,"url":"https://alion.io/job/litera-customer-adoption-manager-large-law","title":"Customer Adoption Manager, Large Law","company":{"id":9081,"name":"Litera","domain":"litera.com","url":"https://alion.io/company/litera","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":16,"ghost_share":0,"stale_share":0.063,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T19:55:00Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Ready to Help Shape the Future of Legal Tech?!\nAt Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.\nWhere You’ll Work\nThis is a hybrid role based in Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection.\nWhy this Role Matters\nAs a Large Law Customer Adoption Manager, you make sure large law firms realize measurable value from Litera by embedding it into the day-to-day workflows of attorneys and business services professionals. You’ll partner with firm leadership, practice group leaders, innovation and knowledge teams, IT, and legal operations, alongside colleagues across Product, Solutions, Support, and Sales. The result is adoption that reaches well beyond a small group of enthusiasts, champions who can articulate the value achieved, and renewals backed by credible evidence. This is a high-visibility role at the center of Litera’s relationships with some of the legal industry’s most influential firms.\nWhat You’ll Deliver\nOwn the success strategy, account health, and adoption performance of your large law firm portfolio, with a deep understanding of each firm’s priorities, structure, practice areas, and technology environment\nPartner with firm stakeholders to define what success looks like, translating priorities into measurable outcomes such as attorney productivity, reduced administrative effort, faster workflows, and greater knowledge reuse\nBuild and maintain firm-specific success plans, with baselines, success criteria, milestones, owners, and target dates, and keep adoption assessments, stakeholder maps, and risk records current\nTrack progress against agreed objectives and lead business reviews that show champions and firm leadership clear evidence of value\nDesign targeted adoption plans for attorneys, practice groups, and business services teams, accounting for differences across offices, seniority levels, and user personas\nEmbed product usage into existing legal workflows by coordinating role-based enablement, training, communications, and adoption campaigns\nUse usage and workflow data to find low-adoption groups and inactive users, and address barriers such as workflow fit, competing priorities, and change resistance\nBuild a network of internal advocates across firm leadership, practice groups, innovation and knowledge teams, and IT, and equip champions to share success stories and encourage peer adoption\nAlign stakeholders with differing needs and incentives around shared goals, and reduce reliance on any single champion by broadening engagement across the firm\nSpot risks early, such as declining usage, weak sponsorship, or unresolved product issues, and lead recovery plans with clear owners, milestones, and success criteria, rebuilding relationships when sponsors or champions transition\nPartner with Account Management or Sales so renewal and expansion conversations are backed by credible evidence of adoption, outcomes, and ongoing value\nWork with Support, Product, Solutions, Implementation, Training, and Sales to deliver on firm priorities, bring legal-industry insights and recurring customer needs back to the business, and share best practices across the organization\nWe’re committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we’re here to support you.\nWhat You’ll Bring\nMust-Haves:\nExperience in customer adoption, account management, SaaS, legal technology, or another relevant customer-facing role\nDemonstrated ability to manage complex B2B customer relationships and drive adoption across diverse user populations\nExperience defining customer goals, measuring outcomes, and building actionable success plans\nStrong stakeholder management, communication, presentation, and facilitation skills\nAbility to analyze adoption data, identify engagement gaps, and develop targeted interventions\nStrong project management and cross-functional coordination skills\nAbility to understand and communicate complex workflows to technical and nontechnical audiences\nNice to Haves:\nExperience supporting large law firms, legal technology customers, professional services organizations, or other complex knowledge-worker environments\nFamiliarity with law firm structures, practice groups, legal operations, knowledge management, or legal innovation functions\nExperience driving adoption among professionals whose time is highly constrained and whose workflows differ across teams\nSuccess Matters:\nOverall health and retention readiness of the assigned law firm portfolio. \nAchievement of agreed firm-level business outcomes. \nAdoption and sustained usage across targeted attorneys, practice groups, and business services teams. \nAdoption breadth across relevant user populations and priority workflows. \nDemonstrated value and positive customer feedback from champions and firm stakeholders. \nStrength and distribution of stakeholder relationships across the firm. \nCompletion of success plan milestones and resolution of material adoption risks. \nGreat candidates don’t check every box. If this role excites you, we encourage you to apply.\nWhat You’ll Experience\nA team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.\nGlobal Reach. Partner with teams around the world to solve complex challenges that matter.\nReal opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.\n AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.\nLiterais an equal opportunity employer. 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