{"id":3571680,"url":"https://alion.io/job/litera-enterprise-customer-adoption-manager","title":"Enterprise Customer Adoption Manager","company":{"id":9081,"name":"Litera","domain":"litera.com","url":"https://alion.io/company/litera","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":16,"ghost_share":0,"stale_share":0.063,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-09T06:06:30Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Ready to Help Shape the Future of Legal Tech?!\nAt Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.\nWhere You’ll Work\nThis is a hybrid role based in Raleigh with the expectations to be in office at least 3 days a week for collaboration and connection.\nWhy this Role Matters\nAs an Enterprise Customer Adoption Manager, you make sure our largest customers realize measurable business value from Litera, turning their priorities into outcomes they can see and share. You’ll partner with executive sponsors, customer champions, and internal teams across Product, Solutions, Support, and Account Management or Sales. The result is stronger adoption, healthier accounts, and renewals that follow naturally from proven value. This is a high-visibility role where you’ll be the trusted voice of the customer, shaping both how enterprise clients succeed and how Litera evolves.\nWhat You’ll Deliver\nOwn the success strategy and health of your enterprise accounts, with a clear, current view of adoption, value realization, stakeholder engagement, and renewal risk\nTurn each customer’s business objectives into outcome-driven Customer Adoption Plans with baselines, success criteria, milestones, owners, and target dates\nKeep account plans, risk assessments, and engagement records accurate and up to date so progress and next steps are always visible\nTrack progress against customer KPIs and clearly demonstrate the value customers are realizing\nLead outcome-focused business reviews that highlight adoption, progress against goals, and opportunities to expand value\nDrive sustained usage of core features and workflows by analyzing product usage, closing adoption gaps, and optimizing existing implementations\nAlign stakeholders around adoption priorities and coordinate the training, enablement, and change management that make adoption stick\nBuild trusted relationships with executive sponsors, business leaders, champions, administrators, and end users, and facilitate executive conversations that connect product capabilities to business impact\nNavigate complex stakeholder environments and build consensus, while protecting relationships against champion turnover\nSpot risks early and lead recovery plans for at-risk accounts, with clear owners, milestones, and escalation paths\nPartner with Account Management or Sales on renewal readiness, retention, and expansion, making sure customer value, open issues, and commitments are visible well ahead of renewal\nRally Product, Solutions, and Support to remove barriers, bring the voice of the customer back to the business, and share best practices across the CS organization\nWe’re committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we’re here to support you.\nWhat You’ll Bring\nMust-Haves\nExperience in customer adoption, strategic account management, enterprise SaaS, or a related customer-facing role\nDemonstrated ability to manage complex B2B customer relationships and multiple stakeholder groups\nExperience developing success plans tied to measurable business outcomes and adoption goals\nStrong analytical skills and the ability to interpret customer health indicators, product usage, and performance metrics\nExcellent executive communication, presentation, facilitation, and relationship-building skills\nProven ability to manage risk proactively and coordinate cross-functional teams without direct authority\nStrong organizational skills, sound judgment, and the ability to prioritize competing account needs\nSuccess Matters:\nOverall enterprise account health and risk trends. \nAchievement of customer-defined business outcomes. \nAdoption and sustained usage of priority features and workflows. \nDemonstrated customer value realization. \nRenewal readiness and retention performance, in partnership with the commercial owner. \nExecutive sponsor engagement and strength of customer relationships. \nTimely completion of success plan milestones and risk mitigation actions. \nGreat candidates don’t check every box. If this role excites you, we encourage you to apply.\nWhat You’ll Experience\nA team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.\nGlobal Reach. Partner with teams around the world to solve complex challenges that matter.\nReal opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.\n AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.\nLiterais an equal opportunity employer. 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