{"id":3318304,"url":"https://alion.io/job/litera-enterprise-customer-success-manager","title":"Enterprise Customer Success Manager","company":{"id":9081,"name":"Litera","domain":"litera.com","url":"https://alion.io/company/litera","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":22,"ghost_share":0,"stale_share":0.091,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T11:42:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.\nWhy this Role Matters\nAs an Enterprise Customer Success Manager, you’ll be the strategic partner who turns our largest customers’ business priorities into measurable outcomes. You’ll work with executive sponsors, operational leaders, and internal teams across Product, Solutions, and Support to drive sustained adoption, retention, and expansion. The value our enterprise customers see directly shapes renewal and growth. This is a high-visibility role where your judgment and executive presence will define how customers experience Litera.\nWhere You’ll Work\nHybrid: This is a hybrid role based in Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection.\nWhat You’ll Deliver\nCustomers who achieve their agreed business outcomes, with clear success plans, baselines, and target dates that show progress.\nAccurate, proactive visibility into account health, so risks and opportunities are surfaced and addressed well before renewal.\nSustained adoption of priority features and workflows, built on account-specific strategies, enablement, and change management.\nTrusted relationships with executive sponsors, champions, and end users, with resilience against stakeholder turnover.\nExecutive-level business reviews that connect product capabilities to demonstrable business impact and future opportunity.\nRecovery plans for at-risk accounts, with clear owners, milestones, and escalation paths.\nStrong renewal readiness and expansion opportunities, in partnership with Account Management or Sales.\nA cross-functional team aligned to customer commitments, plus customer insights and best practices that make the whole CS organization stronger.\nLitera is committed to an inclusive and accessible hiring process. If you need an accommodation at any point, please let us know and we’ll work with you.\nWhat You’ll Bring\nMust-Haves\nExperience in Customer Success, strategic account management, or enterprise SaaS.\nProven ability to manage complex B2B relationships across multiple stakeholder groups.\nExperience building success plans tied to measurable business outcomes and adoption goals.\nStrong analytical skills, including interpreting account health, usage, and performance metrics.\nExcellent executive communication, presentation, and facilitation skills.\nAbility to manage risk proactively and lead cross-functional teams without direct authority.\nNice to Haves\nExperience with legal technology or professional services customers.\nFamiliarity with renewal and expansion partnerships with Account Management or Sales.\nExperience navigating stakeholder turnover and rebuilding executive sponsorship.\nExperience with CRM and customer success platforms.\nGreat candidates don’t check every box. If this role excites you, we encourage you to apply.\nWhat You’ll Experience\nA team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.\nGlobal Reach. Partner with teams around the world to solve complex challenges that matter.\nReal opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.\n AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.\nLiterais an equal opportunity employer. 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