{"id":3318306,"url":"https://alion.io/job/litera-large-law-customer-success-manager","title":"Large Law Customer Success Manager","company":{"id":9081,"name":"Litera","domain":"litera.com","url":"https://alion.io/company/litera","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":16,"ghost_share":0,"stale_share":0.063,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-03T17:42:33Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.\nWhy this Role Matters\nAs a Large Law Customer Success Manager, you’ll help the world’s leading law firms turn their investment in Litera into measurable results for attorneys and business services teams. You’ll partner with firm leadership, practice group leaders, innovation and knowledge teams, IT, and legal operations, along with Product, Support, and Implementation internally. The adoption and value you drive determine whether our firms thrive with Litera and renew with confidence. This is a highly visible opportunity to shape how AI and legal technology take hold in the day-to-day work of the legal profession.\nWhere You’ll Work\nHybrid: This is a hybrid role based in Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection.\nWhat You’ll Deliver\nFirm-level outcomes, such as attorney productivity, reduced administrative effort, and knowledge reuse, defined with baselines and tracked to proven results.\nAdoption that reaches beyond early enthusiasts, through targeted plans for attorneys, practice groups, and business services teams.\nProduct usage embedded in real legal workflows, in partnership with firm champions who keep engagement going.\nA broad network of advocates and stakeholders, so firm success never depends on a single champion.\nBusiness reviews that show firm leadership evidence of value, adoption progress, and clear next priorities.\nEarly identification of risk from declining usage, weak sponsorship, or sponsor transitions, with recovery plans that have owners and measurable criteria.\nRenewal conversations backed by credible evidence of adoption and outcomes, in partnership with Account Management or Sales.\nLegal-industry insights and repeatable adoption practices shared across Product and the broader organization.\nLitera is committed to an inclusive and accessible hiring process. If you need an accommodation at any point, please let us know and we’ll work with you.\nWhat You’ll Bring\nMust-Haves\nExperience in Customer Success, account management, SaaS, or legal technology.\nProven ability to manage complex B2B relationships and drive adoption across diverse user populations.\nExperience defining customer goals, measuring outcomes, and building actionable success plans.\nStrong stakeholder management, communication, presentation, and facilitation skills.\nAbility to analyze adoption data, identify engagement gaps, and design targeted interventions.\nStrong project management and cross-functional coordination skills.\nNice to Haves\nExperience supporting large law firms, legal technology customers, or professional services organizations.\nFamiliarity with law firm structures, practice groups, legal operations, knowledge management, or legal innovation.\nExperience driving adoption among time-constrained professionals whose workflows differ across teams.\nAbility to explain complex workflows clearly to both technical and nontechnical audiences.\nGreat candidates don’t check every box. If this role excites you, we encourage you to apply.\nWhat You’ll Experience\nA team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.\nGlobal Reach. Partner with teams around the world to solve complex challenges that matter.\nReal opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.\n AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.\nLiterais an equal opportunity employer. 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