{"id":2096842,"url":"https://alion.io/job/litera-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":9081,"name":"Litera","domain":"litera.com","url":"https://alion.io/company/litera","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":22,"ghost_share":0,"stale_share":0.091,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States","Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T17:08:05Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-24T15:02:16Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Ready to Help Shape the Future of Legal Tech?! \nAt Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.\nWhere You’ll Work \nHybrid: This is a hybrid role based in Holmdel, NJ, Chicago, IL, or Toronto, ON with the expectations to be in office at least 3 days a week for collaboration and connection.\nWhy this Role Matters \nAs our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera - from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.\nWhat You’ll Deliver\nGuide customers through onboarding and shape success plans that align to their partnership goals\nTurn usage data into proactive action, surfacing and mitigating risk before it impacts renewal\nUncover new opportunities to deepen customers' use of Litera and solve emerging business problems\nServe as the customer's voice internally, keeping stakeholders aligned and success plans current\nLead a consistent cadence of onboarding milestones and business review presentations\nStrengthen the account team's collective impact through close, unified cross-functional partnership\nShare customer success stories and insights that inform Sales, Product, and Marketing priorities\nWe’re committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we’re here to support you.\nWhat You’ll Bring\nMust-Haves:\nA genuine passion for customer success and delivering excellence\nStrong presentation, oral, and written communication skills\nAbility to listen, empathize, and understand the needs of professional services clients\nHighly adaptable with quick, inquisitive thinking in a fast-changing environment\nWe know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.\nWhat You’ll Experience\nA team that shows up. Work alongside people who collaborate, support one another, and lead with integrity. \nGlobal Reach. Partner with teams around the world to solve complex challenges that matter. \nReal opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development. \nAI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI. \nPay Transparency for Illinois, New Jersey, & New York Applicants\nThe base salary range for this role is $100,000 to $120,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to earn commission on performance.\nLiterais an equal opportunity employer. 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