{"id":3825666,"url":"https://alion.io/job/littlefish-group-it-onsite-support-engineer-324515","title":"IT Onsite Support Engineer 324515","company":{"id":1853840,"name":"Littlefish Group","domain":"littlefish.co.uk","url":"https://alion.io/company/littlefish-co-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":37000,"currency":"GBP","period":"year","gross":null,"usd_annual":49846},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T18:22:38Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T12:44:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Come and join the Littlefish team!\nWork location: London W1\nSalary: Up to: £37,000\nHere at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.\nOur current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.\nSo, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.\nThe role and what you’ll be getting up to on a day to day basis:\n We’re looking for an Onsite Support Engineer to join an established team providing dedicated technical support within one of our customer environments.\nWorking alongside your fellow engineers, you’ll provide hands-on 1st and 2nd line support, resolving technical issues and service requests while ensuring users receive a responsive and high-quality support experience.\nYou’ll be part of a collaborative onsite team, sharing knowledge, supporting one another and working together to keep the customer’s technology running smoothly. You’ll troubleshoot a range of hardware, software and application issues, taking ownership of your workload while knowing you have the wider team around you when needed.\nAlongside day-to-day support, the team also gets involved in wider technical activities including device deployments, installations, moves, adds and changes, giving you plenty of variety and opportunities to continue developing your technical skills.\nYour responsibilities will include:\nProviding hands-on 1st and 2nd line technical support as part of the onsite support team. \nTroubleshooting and resolving desktop, laptop, printer and application issues. \nSupporting basic network and server troubleshooting and administration. \nTaking ownership of technical queries and service requests through to resolution. \nWorking with the team to prioritise workloads and meet agreed customer SLAs. \nSupporting technical projects, deployments and installations. \nBuilding strong relationships with users and keeping them informed throughout the resolution process. \nCollaborating with your onsite colleagues and wider technical teams to resolve more complex issues. \nSharing knowledge across the team and continuing to develop your own technical skills.\nWe need a candidate with:\nYou’ll already have experience working within an IT support environment and be comfortable troubleshooting technical problems independently, while also enjoying being part of a collaborative support team.\nJust as importantly, you’ll enjoy working with people. This is a customer-facing position, so we’re looking for someone who can build strong relationships, communicate technical information clearly and take ownership when something needs fixing, while sharing knowledge and working closely with colleagues to deliver the best outcome for the customer.\nYou’ll bring:\nPrevious experience within an IT support role, with strong troubleshooting and problem-solving skills.\nExperience supporting desktop and laptop hardware, Microsoft 365, Windows and Active Directory.\nA good understanding of networking and the wider IT infrastructure environment.\nStrong communication and customer service skills, with the ability to explain technical issues clearly.\nA collaborative approach, with the ability to share knowledge, support colleagues and contribute positively to the wider team.\nThe confidence to work independently, prioritise your workload and take ownership of issues.\nThe ability to remain calm under pressure and manage customer expectations effectively.\nExposure to technologies such as Exchange, SCCM, WSUS or MDT would be beneficial.\nRelevant Microsoft or ITIL certifications would also be welcomed but aren’t essential.\nWhat can we offer you?\nAccess to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. \nHealthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare\nCasual dress policy\nCompany Pension Scheme\nCompany social events\n25 days annual leave plus public / bank holidays\nReferral bonus scheme of £1000 when you successfully refer a friend.\nPurchase of annual leave scheme\nLife at Littlefish:\nOur company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.\nI am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.\nI am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.\nI Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!\nI am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.\nSo, if you feel like you can make a tangible difference, apply today, and join us on this journey.\nHere at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.\nWe encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.\nPart of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).","description_format":"text","description_chars":6091,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-05T18:22:38Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:3","urgency","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":49846,"is_top_pay":false},"html_url":"https://alion.io/job/littlefish-group-it-onsite-support-engineer-324515","json_url":"https://alion.io/job/littlefish-group-it-onsite-support-engineer-324515.json","meta":{"generated_at":"2026-11-06T16:04:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29912,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1853840},"rest":"https://alion.io/mcp/rest/get_company?id=1853840"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flittlefish-group-it-onsite-support-engineer-324515"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flittlefish-group-it-onsite-support-engineer-324515"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flittlefish-group-it-onsite-support-engineer-324515"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/littlefish-group-it-onsite-support-engineer-324515\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flittlefish-group-it-onsite-support-engineer-324515"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3825666}},{"tool":"search_jobs","arguments":{"company":"littlefish.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3825666},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}