# Senior Technical Support Analyst

About us We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we’re proud to move more people through better payment experiences. About the role As a Senior Technical Support Analyst, you’ll help keep Littlepay’s global payments platform reliable and performing well. Working closely with Engineering, Product and Customer Delivery, you’ll lead the investigation of complex issues, support customers and partners, and contribute to the smooth delivery of product changes and improvements. You’ll report to the Technical Support Manager, who leads the support strategy, operational rhythms and cross-functional ways of working. You’ll bring deep payments knowledge to day-to-day support, guide other analysts, and turn operational insights into lasting improvements. What you’ll do As Littlepay scales, so does the complexity of running a global payments platform. This means there’s always somethin

- **Id**: 4249588
- **Url**: <https://alion.io/job/littlepay-senior-technical-support-analyst>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Luxembourg City, Luxembourg
- **Countries**: LU
- **Hiring countries total**: 0
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T08:43:09Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-14T15:44:49Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 7950
- **Description truncated**: no
- **Benefits**: Professional development
- **Relocation offered**: no
- **Industries**: Public Transport, Payment Processing & Gateways

## Company

- **Id**: 680503
- **Name**: Littlepay
- **Domain**: littlepay.com
- **Url**: <https://alion.io/company/littlepay>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

## Technologies

- **Claude** — Optional: no
- **Google Workspace** — Optional: no
- **Incident Management** — Optional: no
- **ITIL** — Optional: no
- **Jira** — Optional: no
- **Notion** — Optional: no
- **Slack** — Optional: no
- **SQL** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Luxembourg** — Iso: LU; Kind: country

## Lifecycle

- Event: open; At: 2026-11-13T13:46:28Z

## Liveness

- **Score**: 95
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.946
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 30
- **Reasons**: conf:4, urgency, win:early
- **Computed at**: 2026-11-14T05:58:10Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.