Event Programming Manager

Job Summary:

JOB DESCRIPTION - EVENT PROGRAMMING MANAGER

Location: Prague / Warsaw / Katowice

Division: Ticketmaster International

Line Manager: Senior Operations Manager

Contract: Permanent, Full-Time 40 hours per week

THE ROLE

As an Event Programming Manager, you will lead and develop a team of Event Programming Specialists. You will be responsible for team performance, event management processes, and delivery quality across your markets.

You will oversee day-to-day event programming operations while remaining close to the detail, ensuring accurate event setup, efficient workflows, and high-quality delivery.

This role combines team leadership with hands-on operational involvement and continuous improvement of processes and client service. You will drive alignment across markets and stakeholders, ensuring consistency in processes, tools, and delivery standards.

WHAT YOU WILL BE DOING

Team Leadership & Performance

• Lead, manage, and develop a team of Event Programming Specialists, including coaching, training, and performance management.
• Accountable for team operational KPIs including delivery SLAs, event setup quality, productivity, and client satisfaction measures.
• Direct management of specialists.
• Team performance accountability.
• Workforce planning responsibilities.
• Set clear priorities and support the team in managing workload effectively.
• Support recruitment, onboarding, and development of team members.
• Foster a collaborative, accountable, and high-performing team environment.

Operations & Delivery

• Oversee daily event programming activities to ensure accuracy and timely delivery.
• Manage and prioritise workload across the team based on client and event needs.
• Support complex event setups and step in when additional support is required.
• Ensure smooth execution across the full event lifecycle, from setup to onsale and post-onsale support. Provide on-site assistance to clients when required.
• Act as an escalation point for operational and client-related issues.
• Stay up to date with systems, tools, and operational processes.
• Take on additional responsibilities as required to support business needs.
• Work flexible hours, including evenings and weekends when required.
• Build and maintain strong relationships with key clients and internal stakeholders.
• Work closely with Client Support, Fan Support, and other departments to ensure smooth operations.
• Align with Client Support on priorities and client needs.
• Support client adoption of self-service tools where relevant.
• Represent Event Programming in cross-functional discussions within the region.

Process, Quality & Continuous Improvement

• Ensure accurate event data management across Ticketmaster systems.
• Oversee usage of TM1, Microflex, and related tools within the team.
• Ensure proper tracking of work and event updates in Salesforce.
• Maintain data accuracy across the event lifecycle.
• Own and improve event management processes within your markets.
• Ensure adherence to QA standards and monitor quality of event setups.
• Identify gaps in processes and implement practical improvements.
• Support rollout of new tools, products, and ways of working within the team.
• Use data and team feedback to improve efficiency and delivery.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Minimum of one year experience in a supervisory or team leadership role preffered.
• Minimum of three years’ experience in Event Programming, Ticketing, or a similar operational environment.
• Strong understanding of event management processes and ticketing systems.
• Ability to manage workload and priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Hands-on, detail-oriented approach with a focus on quality.
• Ability to work collaboratively across teams and markets.
• Proficiency in Microsoft Office and relevant systems with excellent data entry and proof-reading skills.
• Fluency in local language and English.
• Flexibility to work evenings, weekends, or holidays when required.

YOU (BEHAVIOURAL SKILLS)

• Strong leadership and team development skills.
• Customer-focused with a service-oriented mindset.
• Proactive and solution-driven approach.
• Hands-on and detail-oriented attitude.
• Ability to build strong working relationships across teams and stakeholders.
• Adaptability and resilience in a dynamic environment.
• Strong organisational and time management skills.
• High level of ownership and accountability.
• Ability to assess situations, make decisions, and solve problems effectively.
• Continuous improvement mindset with a focus on service excellence.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

#TMCzechRepublic #TMPoland

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.